Senior Ecommerce & Product Executive – The Phoenix Shop

The Phoenix comic are looking for a Senior Ecommerce & Product Executive!

Job Title: Senior Ecommerce and Product Executive

Reports to: Deputy Head of Operations

Key Relationships: Operations team, Marketing team, Design team

Base: Manchester city centre – hybrid, co-working in Ancoats

The Phoenix is a weekly comic for children aged 7–14, focused on fostering creativity, literacy, and a love of storytelling by delivering original, high-quality content directly to readers while maintaining a strong emphasis on innovation, audience engagement, and creative excellence across its editorial and creative teams.

The Phoenix brand also extends to wider publishing, including the award-winning and bestselling Phoenix Comic Books imprint (in partnership with David Fickling Books), Phoenix Fest, a huge in-person celebration of comic storytelling, a range of highly interactive resources and events including the Phoenix Comic Club and Phoenix Comic Club Workshops, and The Phoenix Shop.

The Phoenix Shop operates across both D2C (ecommerce and events/conventions) as well as B2B (wholesale and licencing). We are a fast-growing company run by an ambitious small team. We are looking for a proactive and motivated Senior Ecommerce and Product Executive to help us continue growing our ecommerce business.

Overall purpose of job

The Senior Ecommerce and Product Executive will be responsible for executing our ecommerce strategy across our Shopify website and additional marketplaces (such as Amazon), in addition to operationally facilitating the delivery of both new product ranges that we create and those that we purchase wholesale.

This role combines the creativity of working with our comic content with strong organisational skills and strategic thinking.

Key Responsibilities

Ecommerce platform

• Track and report on ecommerce costs and KPIs, including traffic, AOV, CVR and LTV, to ensure performance meets budget targets and strategy goals.
• Manage our ecommerce platform, including store theme and product listings.
• Work with the team to implement platform improvements, taking advantage of updates and new functionality.
• Operationally facilitate seasonal and promotional campaigns led by the Marketing team.
• Actively identify growth opportunities and areas for improvement in line with our brand and strategy.

Products and merchandise

• Maintain a keen eye on costs and margins to guarantee commercial viability of all products we stock and create.
• Own the product launch calendar and ensuring timelines are met.
• Manage supplier relationships and product buying for all non-Phoenix lines stocked on our Shopify store and marketplaces.
• Manage manufacturer relationships and product creation from start-to-finish for Phoenix-created merchandise.
• Proactively identifying and pursuing potential product and merchandise opportunities.

Warehouse and OMS

• Responsible for our order management system.
• Manage relationship with our warehouse and responsible for inventory management.

Customer Experience

• Responsible for Shopify customer experience, always working to optimise the UI & UX.
• Manage all customer services relating to orders and providing exceptional customer care.

Skills

Essential

• 3+ years’ ecommerce experience.
• Strong Shopify experience.
• Strong understanding of ecommerce trading, merchandising, and product creation.
• Experience managing external partners

Desirable

• Experience managing marketplaces such as Amazon.
• Experience using ecommerce management platforms.
• Experience managing ecommerce warehousing.
• Experience working with children and family brands.

Must Be

• Exceptionally organised with the ability to simultaneously manage multiple work streams and competing priorities.
• Able to work in a small team and be responsible for jobs of various levels, including administrative and co-ordination tasks.
• Able to work under pressure in an extremely efficient manner without sacrificing accuracy.
• Adaptable and reactive to changes in a fast-paced environment.
• Able to collaborate cross-functionally with multiple teams.

Join a small, ambitious team where you’ll have real ownership and impact in a creative, purpose-driven business.

Location: Manchester – hybrid working (co-working space with other colleagues)

Salary: £30,000 to £35,000 per annum

How to apply

Please apply by email to recruitment@thephoenixcomic.co.uk with a covering letter detailing why the position is of interest to you and your CV.

This is a full-time position Monday to Friday from 9am to 5.30pm.

Closing date for applications is 6th April 2026.