Senior Cargo Customer Services Agent

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Job Purpose

A winner of more than 500 international awards, Emirates operates one of the aviation world's youngest, most environmentally-friendly and technologically advanced fleets of over 250 aircraft.

Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.

Responsibilities

• Handle Cargo reservations and provide Customer Services to all Cargo Agents and direct customers. Handle all relevant cargo bookings via telephone, emails, and online portals.
• Check incoming emails and respond or refer to the relevant personnel to ensure an efficient customer service is provided.
• Answer the telephone and deal with customer enquiries and ensure reservations are entered into the EK system correctly. Responsibilities cover all aspects of customer service, e.g. including the provision of POD statements, shipment status, etc.
• Co-ordinate all transport requirements for EK cargo bookings on a daily basis.
• If and as required, support the special cargo team with handling and coordinating inquiries and bookings pertaining to special cargo, such as Dangerous goods, Temperature Control/Healthcare goods, live animals and other related special cargo shipments.
• Ensure that respective 'ok to forward' authorizations are obtained from EK destinations as and if required.
• Ensure and take responsibility for adequate flight capacity utilization in conjunction and proper flight revenues in close collaboration with the EK cargo operational departments
• Ensure all post-flight details are relayed to the customer promptly.
• Ensure all the end-of-month filing of flight files, tracking messages are kept up-to-date.
• Ensure permanent bookings are entered into the system and monitored on a regular basis to guarantee their usage.
• Carry out tasks as directed by line supervisor.

Qualifications / Experience

• Educated to at least GCSE standard or equivalent
• Good knowledge of Cargo Reservations and Cargo Operations.
• Must have a high level of Attention to detail
• PC based skills incl. MS Word/Excel/Outlook and preferably automated cargo reservations system
• Excellent customer service and interpersonal skills
• Fluency in English is essential.

Information

• Staff may apply if they have completed a minimum of 1 year of service with the Company/in their current position.
• Applicants must have the legal right to live and work in the UK. The Company will not provide assistance with obtaining work permits.

Salary & benefits

Competitive Salary

At Emirates, we believe it is important that we reward our colleagues for helping us to be the largest and one of the most successful airlines in the world. Some of the benefits you can look forward to include a competitive basic salary along with allowances including shift pay, transport and meal allowances.

Every November we will reward you with a guaranteed bonus and each May we operate a non contractual profit share scheme. Of course we want to make sure are happy and healthy so we have a host of benefits, such as private medical insurance, a health cash plan, employee assistance programmes and generous annual leave benefits available to you from day one.

You will also be able to spend your time off travelling the world as you will have access to discounted flights and hotels all around the world.

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Salary: GBP 36000 - 60000 per year

Experience: 5 years required