Commercial Lines Account Manager

Navacord Insurance Services prides ourselves on being there when our community needs us most. With offices spread throughout Essex-County and beyond, we’re proud to serve our communities by providing industry leading customer service and care. We’re proud to support Navacord in their mission to, “build the great Canadian brokerage”.

Our Commercial team is excited to be adding an Account Manager. Reporting to the Director of Commercial Lines, the Account Manager fosters relationships with a book of business by supporting clients by advising and supporting their unique needs.

As a Commercial Account Manager, you’ll be the go-to advisor for our clients, providing exceptional commercial account management and acting as the primary link between clients and insurance companies. In this role, you’ll expertly guide clients through the details of their insurance needs while ensuring everything aligns with our brokerage’s standards.

What You’ll Do

• Client & Company Support: Answer inquiries from clients and insurance companies, delivering prompt and professional support.
• Policy Management: Handle endorsements, renewals, and policy updates with an eye for accuracy.
• Relationship-Building: Connect with clients to discuss renewals, provide quotes, and explore new business opportunities.
• Upsell & Cross-sell: Spot chances to recommend products that fit clients' needs.
• Claims & Billing Assistance: Help clients through claims and billing questions to make their experience as smooth as possible.
• Business Development: Prepare submissions and proposals for new and renewal business.
• Industry Engagement: Stay updated on rates, forms, and coverage changes and represent Ives Insurance at industry events.
• Teamwork & Support: Step in to assist coworkers during absences, vacation, and other times when coverage is needed.

What You Bring

• Licenses & Certifications: RIBO license required; CAIB, CIP or equivalent designation preferred, or a willingness to pursue it.
• Skills: Top-notch communication, problem-solving, time management, and organizational skills.
• Efficiency: Ability to thrive in a fast-paced environment while maintaining accuracy.
• Tech Savvy: Comfortable using MS Word, Outlook, company portals, and our Broker Management System.
• Professionalism: Positive demeanor and appearance, with a commitment to confidentiality and high standards of ethics.

The Details

• Work Environment: Frequent use of electronic media.
• Work Model: Flexible hybrid option available.
• Local Travel: Occasional use of a personal vehicle for local travel may be required.

Benefits & Perks

• Comprehensive Health & Dental benefits
• Life Insurance coverage options
• Group RRSP with employer participation
• Education reimbursement program to support ongoing learning
• Bucketlist Employee Recognition Program
• Generous vacation and Paid Time Off program

Please be advised that we do not use artificial intelligence (AI) tools in the candidate selection and screening process for this role. All screening is performed directly by Human Resources and the hiring manager for this role.

This is a currently vacant position being actively recruited.

There is not a mandatory requirement for specific Canadian work experience to be considered for this role.

Navacord Insurance Services Ontario South West Inc is committed to fostering an inclusive, accessible environment where all employees feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation in the recruitment process, please advise HR when you apply.

Job Type: Full-time

Pay: $60,000.00-$72,000.00 per year

Benefits

• Company events
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Work Location: Hybrid remote in Waterloo, ON N2L 5V4