Front Desk Concierge (Part-time) Flexible availability

We seek an experienced concierge / front desk agent for a condo building. As a concierge, you will be a critical front-line member of the condo service team and will be the face of the building. This role is best suited for someone who is energetic, outgoing, customer-service oriented and has excellent communication skills.

As a concierge these will be your job duties

• Promote and secure reservations of common amenity spaces for private resident events;
• Help facilitate private events;
• Providing access control services to keep the community secure;
• Monitor security cameras and report suspicious activity;
• Managing the reception and storage of parcels and deliveries to the residents;
• Assuring prompt and positive action on all resident questions and suggestions, as well as providing follow-up to inquiries regarding services and community issues;
• Acknowledging and greeting all residents and guests with utmost courtesy and urgency;
• Using a high degree of creativity in meeting the individual needs of residents;
• Operating independently with minimal supervision;
• Using professional telephone etiquette in handling resident requests, with the utmost discretion;
• Resolving residents’ complaints and come up with proactive solutions;
• Assisting in coordinating resident’s move in and move out;
• Providing administrative support;
• Maintaining logs and all applicable data sheets;

Qualifications

• 1 - 2 years experience working as a Concierge / Front-Desk Agent
• Excellent verbal and written communication skills
• Ability to use Microsoft Office and Email applications
• Knowledge of building maintenance and condominiums is considered an asset
• A Security Guard license is a mandatory requirement
• Full availability on weekends and statutory holidays

Job Type: Full-time

Pay: $18.00-$20.00 per hour

Benefits

• Paid time off

Experience

• Customer service: 2 years (required)
• Front Desk: 1 year (required)

Language

• English (required)

Work Location: In person