Branch Manager - Kitchener Location

Purpose of Job

The Branch Manager enhances customer and co-worker experiences by leading a high-performing, customer-focused team through effective coaching, clear communication, and operational excellence of their assigned branch. The Branch Manager also ensures smooth and safe operations by aligning resources, optimizing processes, and fostering strong relationships with customers, suppliers, and internal teams.

Our Core Values & Character Expectations

Be Integral to Our Customers, Our Co-Workers and Our Community.

At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply, we believe it’s not just what we do, but how we do it that makes a great place to work.

To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.

Primary Duties and Responsibilities

Ensure all duties and responsibilities are completed as per Next’s Standard Operating Procedures:

Leadership and People Management

• Lead and manage the onboarding and ongoing development of the Branch team
• Implement internal succession by identifying and developing high-potential team members
• Foster a positive and collaborative work environment by communicating clear expectations, listening to the team and celebrating the achievement of goals and values
• Monitor and evaluate team performance, providing feedback and coaching as needed
• Working closely with HR, address performance issues promptly and implement corrective actions
• Conduct performance reviews for all direct reports

Customer Service

• Foster strong relationships with primary customers and suppliers to provide exceptional service that is consistent with Next’s values, resolving any issues or challenges, and consistently reviewing and identifying opportunities to drive business growth
• Respond to unsatisfied customers to diffuse confrontational situations with a win-win solution in a timely and professional manner
• Maintain current and relevant product knowledge to assist and educate customers to make the best decisions based on their needs
• Identify high moving products and ensure inventory levels are maintained resulting in quick turnaround service for customer

Operational Oversight

• Oversee all branch operations, including facility maintenance, receiving, picking, replenishment, loading and delivery
• Ensure that all tasks are completed accurately and on time
• Monitor daily branch activities and reports to ensure productivity targets are met

Safety and Compliance

• Enforce safety protocols and ensure a clean, organized, and safe work environment
• Conduct regular safety audits and training sessions for the team
• Ensure compliance with company policies and legal regulations

Resource Allocation

• Plan and allocate resources effectively to meet operational demands and customer needs
• Coordinate with other departments to ensure smooth operations and efficient use of resources
• Coordinate inventory processes and ensure effective inventory management practices (eg. Cycle counts and annual inventory)

Strategic Planning and Improvement

• Develop and implement strategies to improve branch operations and efficiency
• Identify areas for process improvement and lead initiatives to enhance branch performance
• Stay updated with internal reports, industry trends and best practices to ensure continuous improvement

Communication

• Maintain clear and effective communication with customers, vendors, the branch team, management, and other departments
• Provide regular updates and reports to the Branch Coordinator and Finance
• Address any issues or concerns raised by customers or internal stakeholders

These duties reflect the general details of the role but are not exhaustive. There will be tasks that are necessary to the job which may also be required.

Recommended Qualifications

Knowledge/Skill/Ability Requirements

• Ability to consistently model Next’s core values and character expectations listed above
• Strong leadership, team management, and collaboration skills
• Excellent problem-solving, prioritization, and adaptability
• Excellent written and verbal communication skills
• Strong organizational, multitasking, and time management skills
• Keen attention to detail, to ensure accuracy in all tasks
• Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook)
• Knowledge of plumbing or hydronic supplies is an asset
• Basic ability to create, plan, track and manage budgets

Experience & Education

• Minimum 2 years of previous management/ leadership experience
• High School or equivalent
• Valid Drivers License
• MHE Certification is required or the ability to obtain within three months of employment is an asset
• Previous experience in plumbing or wholesale environments is an asset

Physical Demands/ Working Conditions

• This position is required to work weekends or after regular business hours as required
• This position involves standing, walking, and lifting for extended periods
• Position requires the ability to lift up to 50 pounds without assistance
• Position requires the ability to work in a fast-paced environment and handle high-pressure situations calmly and effectively

Once you have gained proficiency in your current role and developed the necessary skills and experience, you are encouraged to explore other career opportunities within the organization that align with your goals and aspirations

This posting is for one (1) currently available position.

NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.

Why Join NEXT Supply?

At NEXT, we value our employees, fostering a respectful and collaborative culture that emphasizes diversity, innovation, integrity, and entrepreneurial spirit. Join our dynamic, inclusive team where you can enjoy your work, learn new skills, and grow professionally.

Application Process

We're eager to welcome candidates who believe in excellent service and in being involved with their co-workers, customers, and the community. We appreciate all applications, however, only those selected for an interview will be contacted.

We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.