Level 2 Application Support Analyst

Insight Global is looking for a Level 2 Application Support Analyst to join a leading retail organization and provide technical support for critical in-store applications and systems.

This role is responsible for troubleshooting escalated issues from Level 1 support, diagnosing software and hardware problems, supporting upgrades and testing initiatives, and delivering exceptional customer service to retail store users.

The ideal candidate will have strong technical troubleshooting skills, experience in a customer-facing support environment, and a willingness to work on-site and participate in an after-hours support rotation.

Required Skills & Experience

• 3-5 years of experience with Level 2 support
• Ability to troubleshoot software, hardware, and system issues
• Familiarity with Windows/SUSE Linux operating systems
• Ability to work in a fast-paced office environment and ability to work flexible hours (either morning shift or afternoon shift) and overtime when required
• Great communication skills

Nice to Have Skills & Experience

• Retail experience