Customer Service Rep at Definity, Waterloo, ONT

AI Summary

Definity is seeking a Customer Service Representative in Waterloo, ONT, Canada, for a hybrid role. This position involves promptly responding to customer inquiries via phone and email, taking ownership of calls, and gathering necessary information.

Key requirements include exceptional communication skills, strong problem-solving abilities, and a commitment to customer resolution, with no prior insurance industry experience required.

About the Opportunity at Definity

This exciting opportunity at Definity involves a pivotal role in supporting our valued customers. As a Customer Service Representative, you will be a primary point of contact, handling incoming inquiries through email and phone. A successful candidate will demonstrate a positive and proactive attitude, ensuring every customer interaction leads to a satisfactory resolution.

This role demands a keen ability to gather all necessary information accurately and efficiently, inputting it into the company database. You will also provide the insured with basic information regarding their coverage and arrange any supplemental services as needed, contributing directly to our reputation for excellent customer service in the insurance sector.

Your shift will be scheduled between 8:00 AM and 8:00 PM EST, potentially including regular weekend availability. The hybrid work schedule offers flexibility, combining office presence with virtual work, depending on the nature of the tasks at hand. This is a chance to truly make a difference in customers' lives by providing clear, concise, and helpful information.

Taking full ownership of each call is crucial, ensuring follow-up as necessary to complete all promised actions. Maintaining a good rapport with customers through positive language and anticipating their needs will be key to your successful integration into the team.

You will also provide essential data tracking support and manage spreadsheets, contributing to the operational efficiency of our customer service department. This role offers the chance to apply your skills in a dynamic environment, helping individuals navigate their insurance needs with confidence and ease.

What You Bring to the Team

To thrive in this Customer Service Representative position, candidates must bring exceptional communication skills, both verbal and written, ensuring clear and empathetic interactions. Strong customer service acumen is crucial, coupled with proven problem-solving and resolution skills to navigate diverse customer needs effectively.

We are looking for individuals who can successfully multi-task and think quickly in a fast-paced environment, demonstrating adaptability and resilience. The ability to work both independently and collaboratively within a team is highly valued. Furthermore, strong attention to detail is necessary to ensure the accuracy of all information gathered and processed.

While previous insurance industry experience is not required, a genuine passion for assisting others and a commitment to achieving positive customer outcomes are essential. We encourage applicants from all backgrounds to bring their unique skills and perspectives to Definity, as we believe diversity drives our success in the competitive insurance landscape.

Your ability to establish and maintain good rapport with customers is paramount, utilizing positive language and anticipating their needs to provide a seamless experience. The necessary skills for data tracking and spreadsheet management will also be an asset in this role, contributing to the overall efficiency of the team.

We value candidates who are proactive and dedicated to continuous improvement, ready to learn and grow within our dynamic environment. Your successful contribution will directly impact our ability to deliver superior service.

Life at

Definity

Joining Definity means becoming part of a leading Canadian property and casualty insurer, home to respected brands like Economical Insurance and Sonnet Insurance. We are committed to fostering a collaborative, ambitious, and rewarding culture where every team member is empowered to bring their true self to work.

Our inclusive work environment champions diversity and ensures accessibility for all, reflecting our belief that inclusion, diversity, and equity are fundamental to our success. We offer a flexible, hybrid work experience designed to balance office collaboration with virtual productivity.

Definity provides a comprehensive benefits package, including a company share ownership program, incentive plans, pension and savings programs with company-matched RRSP contributions, and paid volunteer days. We also invest in your growth with educational resources, tuition assistance, and paid time off for exam preparation.

Recognized as one of the Best Workplaces™ in Canada for women, youth, and inclusion by Great Place to Work®, Definity is truly a place where you can expect a lot and build a successful career. We are always seeking individuals who wish to contribute to making insurance better for Canadians.