OPERATIONS MANAGER for Our New Location

Miami Fine Arts Academy (3 Locations) is hiring a Operations Manager (Front Desk) to lead our front-of-house operations and help us scale an elite student and parent experience across multiple campuses.

If you love a busy, upbeat, high-standard environment and you’re looking for a career path with rapid advancement, this role is for you.

You will grow in the following areas in just 1st year with us:

1. Leadership skills

2. Organizational skills

3. Tracking Productivity and focused on results skills

4. Sales skills

5. Productive conflict skills

6. Public speaking skills

Compensation & Benefits

• $60,000 salary (starting equivalent $28.85/hr)
• Final offer based on qualifications and value added; discussed during interview.
• Bonuses + Profit Share (based on performance and goals)
• PTO: 80 hours/year after probation; increases to 120+ hours with longevity
• Paid Holidays: 6–8 paid holidays/year (approximately 64 hours total)
• Medical Insurance
• 401(k)Schedule (Rotating between 2–3 locations for cross-training)
• Sunday-Thursday (Friday/Saturday OFF)
• Sun: 8:30-5:00 PM
• Monday–Thursday 12:00/12:30 PM – 8:00/8:30 PM
• On-call as necessary

Role Overview

You will lead the office team and support teaching operations across locations—driving results through strong systems, coaching, and customer experience. This is a hands-on leadership role: you’ll build the team, train daily, run meetings, solve problems, and uphold high standards.

Leadership Responsibilities

• Hire and onboard new office team members and teaching faculty
• Build, coach, and retain a high-performing team
• Conduct weekly meetings and set weekly team goals
• Set individual goals and track performance
• Plan and host school events (including destination recitals)
• Handle escalations, difficult situations, and conflict resolution
• Order and manage retail items/inventory

Office Operations Responsibilities

• Convert inquiries by offering the right program options to prospective students
• Register and onboard new students
• Answer phones and communicate professionally with parents/students
• Process paperwork and administrative tasks accurately and on time
• Manage teacher schedules and support staffing needs
• Prepare retail packages and process operational checklists
• Communicate updates and reports to the executive office

Required Qualifications & Skills

• 5+ years experience in a fast-paced environment (restaurant, fitness, hospitality, retail, education, music industry, etc.; admin experience strongly preferred)
• Strong phone skills and comfort handling high call volume
• 2+ years customer service experience
• 3–5 years management experience
• Proven ability to solve conflicts and manage difficult situations professionally
• Excellent communication, organization, and follow-through
• Enthusiastic, positive, growth-minded attitude

What Success Looks Like

• Consistent, professional parent experience across all locations
• A trained, accountable, motivated office team
• Smooth scheduling and operations with minimal errors
• Strong enrollment conversion and retention
• Events executed with excellence and attention to detail

To apply

Reply with your resume and a brief note about your management experience and why you’re interested in a multi-location leadership role.

Miami Fine Arts Academy Team

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Shift

• 8 hour shift

Experience

• customer service/sales: 3 years (Required)

Ability to Commute

• Miami, FL 33145 (Required)

Ability to Relocate

• Miami, FL 33145: Relocate before starting work (Required)

Work Location: In person