Customer Relations Manager

Position Overview

The Customer Relationship Manager is responsible for building and maintaining relationships with existing customers and generating revenue by securing new tenants on the company’s wireless infrastructure assets and property. This sales role is focused on prospecting, relationship building, and closing colocation agreements with wireless carriers, government agencies and other tenants.

Many of the company’s tenants are public safety and government agencies operating on wide-area digital radio networks, so success in this role depends on credibility and trust with law enforcement, emergency management, and other government stakeholders.

Candidates with backgrounds in military service, law enforcement, or other government agencies – particularly those with established relationship across these communities – are strongly encouraged to apply.

Key Responsibilities

Sales & Relationship Management

• Develop and maintain relationships with existing and potential customers
• Serve as day-to-day relationship owner for assigned carrier accounts, managing all leasing and amendment requests from application through execution
• Understand customer network deployment needs and position company assets as solutions
• Manage relationships and leasing contracts with landlords/owners on third party sites in the wide-area digital radio network
• Build and maintain a network of contacts within law enforcement, emergency management, and other government agencies to identify colocation opportunities

Deal Execution

• Negotiate lease terms, pricing, and amendments within company guidelines
• Coordinate with legal, site acquisition, construction and operations teams to move deals to execution
• Maintain accurate records of leasing activity, tenant communications, and transaction status

Market Intelligence

• Monitor local market activity, including competitor towers and carrier deployments
• Provide feedback on pricing trends, demand, and new opportunities
• Help identify underutilized assets for targeted leasing efforts

Success in this role will be measured by

• Number of new colocation agreements executed
• Renewal / retention rate on existing tenant accounts
• Pipeline growth and quality of new tenant prospects identified

Qualifications or skills required for this role (licenses, certifications, degree, etc.):

• Bachelor’s degree in Business, Communications, Real Estate, or related field (or equivalent experience)
• Experience with commercial real estate leasing, account management, wireless infrastructure, or related B2B relationship roles is a strong plus
• Military, law enforcement, first responder or other government agency experience, especially candidates with established relationships across public safety or federal agencies is a strong plus
• Excellent negotiation, organizational, and relationship-management skills
• Proven problem-solving and conflict resolution abilities
• Proficiency with Microsoft Office and CRM tools
• Ability to travel to customer locations needed, generally Miami-Dade area with occasional regional/out-of-state/overnight travel as needed

Location

Miami, FL office, 350 NW 215, Miami, FL 33169

Hours

Part-time, approximately 20-25 hours/week. Flexible scheduling within core business hours (Mon-Fri 8am – 4:30pm); some evening/weekend availability may be needed for customer follow-ups.

Compensation

The pay range offered for this position is $25 - $30 per hour plus commission.

About Industrial Communications

Industrial Communications is a leading provider of wireless communications, tower site development, and construction services throughout New England, Florida, Colorado and Nebraska.

Founded in 1974, Industrial Communications has built a strong reputation through lasting customer relationships, industry expertise, and a commitment to excellence. For over 50 years, we have remained at the forefront of the telecommunications industry by investing in our people, infrastructure, and innovative wireless communication solutions.

Our success is driven by a forward-thinking approach to telecommunications and a dedication to providing exceptional products, services, and customer support. Whether supporting tower infrastructure, radio communications, construction services, or in-building coverage systems, our team is committed to delivering dependable and customized solutions.

At Industrial Communications, communication is more than our industry — it is the foundation of our culture. We foster an environment that encourages collaboration, professional growth, continuous learning, and long-term success. We welcome motivated individuals who are eager to grow within a dynamic and multifaceted organization, regardless of prior industry experience.

Our Products and Services Include

• Tower Site Development, Leasing, and Management
• Two-Way Radio Sales and Service
• Wide-Area Digital Two-Way Radio Networks
• In-Building Coverage Solutions (BDA & DAS Systems)

Industrial Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay: $25.00 - $30.00 per hour

Work Location: In person