Medical Call Center Representative

Medical Call Center Representative

Miami, FL | Hybrid | $18/hr | Monday-Friday

Make a Real Difference. Every Call Counts.

We're hiring on behalf of a well-established South Florida nonprofit that has spent decades keeping older adults connected to the services they need to live independently and with dignity. The mission here is not a tagline. It is the reason people show up every day.

This organization promotes from within, invests in their people, and offers flexible scheduling built around real work-life balance. This is a contract-to-permanent opportunity with clear upward mobility for the right candidate.

What You Will Do

• Conduct intake, screening, and triage for callers seeking services
• Assess client needs and connect them with appropriate programs and resources
• Prioritize cases based on urgency and available resources
• Maintain accurate records of client interactions and referrals
• Serve as a compassionate first point of contact for older adults and their families

What You Need to Bring

• Bachelor's degree in social work or human services (required)
• 2+ years of experience in social work or human services
• Bilingual in English and Spanish (required)
• 45+ WPM typing speed
• Proficient in Microsoft Word and Excel
• Compassionate, detail-oriented, and client-focused

If you lead with empathy and are ready to put your skills to work for people who truly need them, apply today.

MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status.

If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com

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