Sr. UX/UI Designer

Senior UX/UI Designer

Department: Digital Marketing

Direct Supervisor: VP, Ecommerce & Digital Product

Status: Full-time

Summary

The Senior UX/UI Designer will play a critical role in shaping best-in-class fan and customer experiences across our digital platforms, which include websites and native apps for the Miami Dolphins, Formula 1 Crypto.com Miami Grand Prix, and the Miami Open.

The Senior UX/UI Designer will lead efforts to optimize design for ticket sales, engagement, and overall user satisfaction, ensuring our platforms reflect the premium experience our brands represent.

Location

• This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.

Responsibilities

• Design & Development:
• Create wireframes, low-fidelity, and high-fidelity mockups in Figma to conceptualize and prototype innovative digital experiences.
• Design and enhance web pages, landing pages, and app interfaces to improve purchase flows and fan engagement.
• Build and maintain templates for consistent design across platforms.
• Ensure all designs comply with accessibility standards and maintain visual consistency.
• Research & Innovation:
• Conduct user research, usability testing, and data analysis to inform design decisions that enhance conversion rates and engagement.
• Leverage analytics, A/B testing, and heatmaps to continuously improve performance and conversion.
• Stay ahead of industry trends and leverage emerging tools and technologies to innovate fan-centric experiences.
• Develop solutions to complex user experience challenges, aligned with the goals of multiple business units.
• Collaboration & Leadership:
• Partner with cross-functional teams, including the Brand, Sales, IT, and Compliance teams, to deliver seamless digital experiences.
• Collaborate with the content team to set the digital strategy for multiple lines of business across Web and App.
• Set design direction and contribute to the digital product roadmap by collaborating on feature enhancements and system integrations.
• Lead design brainstorming sessions and provide constructive feedback to internal and external teams.
• Documentation & Systems:
• Develop and maintain design systems and best practices to ensure scalability and consistency.
• Document design processes and collaborate closely with developers for a smooth handoff.
• Optimize information architecture to create intuitive navigation and content structures.

Qualifications

• A bachelor’s degree in Design, Human-Computer Interaction, or a related field.
• 5+ years of experience in UX/UI design, preferably in sports, entertainment, or eCommerce industries.
• Proficiency in design tools such as Figma, Adobe Creative Suite including Photoshop and Illustrator. Experience with After Effects is a plus.
• Experience designing for ticketing platforms or eCommerce workflows is a plus.
• Solid understanding of the UX design process, usability principles, responsive design, and WCAG accessibility standards.
• Strong communication and leadership skills, with the ability to manage multiple projects and stakeholders.
• Familiarity with analytics tools like Google Analytics or Hotjar to measure the impact of design improvements.
• Basic knowledge of HTML/CSS and an understanding of front-end development workflows.
• Experience with Agile methodologies and project management tools like Wrike or Jira

Featured Benefits

• Medical, dental, and vision insurance
• Life insurance (including voluntary coverage for spouses and children)
• Long term disability insurance
• Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
• Employee gym, subsidized lunch program, and discounts on a variety of products and services
• 401k, Paid time off (PTO), and company holidays

The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.

It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.