Regional Operations Manager

Overview

The Regional Operations Manager oversees the organizational activities of businesses within their assigned region. They are responsible for execution of operational leadership in a variety of departments from finance, human resources, and accounts payable. They are responsible for the supervision, hiring, and training of employees while managing quality assurance programs, strategize process improvements and more.

The Regional Operations Manager is ultimately responsible for maintaining and increasing the efficiency and profitability of assigned clinics within their region.

Responsibilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.

Major Duties and Responsibilities

• Maintain constant communication with upper management, staff and scheduling department to ensure proper operations and maximize utilization rates.
• Develop, implement, and maintain quality assurance protocols.
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organizational internal capacity.
• Actively pursue strategic and operational objectives.
• Ensure operational activities remain on time and within a defined budget.
• Track staffing requirements, hiring new employees as needed.
• Performance management of direct reports.
• Lead, motivate and support a large team within a time-sensitive and demanding environment, including collaborating with the Human Resources Department to implement career development plans all direct reports and problem resolution.
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors and deliver excellent patient care.
• Partner with cross functional support teams in improving the proprietary tools and systems.
• Works closely with legal and safety departments to ensure activities remain compliant.
• Audits processes and procedures within assigned clinics and region.
• Oversees materials and inventory management with accost conscious mindset.

Minor Duties and Responsibilities

• Tracks issues and conflicts, removes barriers, resolves issues of minor or medium complexity involving stakeholders and escalate to appropriate level when required.
• Assesses a variety of situations and provide clarity to team and stakeholders.
• Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
• Solicits and responds to feedback while gaining commitment and support from staff and upper management.
• Supports back-office and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
• Stay up to date on industry regulations, trends, and technologies.
• Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.

Job Qualifications

Education

Bachelor’s degree in operations management, business administration, or related field. (Preferred)

Experience

2+ years’ experience in operations management position.

Other

• Strong budget development and oversight skills.
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and patient service.
• Highly trained in conflict management and business negotiation processes.
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft 365.
• Integrity, reliability, and discretion.
• Attention to detail.
• Ability to work autonomously.
• Ability to work through ambiguity and quickly adapt to change.

Key Competencies

• Leadership
• Conflict Management
• Organization
• Decision Making
• People Management
• Data Entry
• Data Processing
• Dependable Reporting
• Deadline Oriented
• Budget Development
• Critical Thinking
• Problem Solving
• Communication
• Persuasiveness Influencing
• Leading Delegations & Teamwork Negotiation
• Adaptability
• Stress Tolerance
• Project Management
• Business Management
• Financial Management
• Entry Level Human Resources.