Service Project Manager

Service Project Manager

POSITION OVERVIEW

The Service Project Manager I (SPM1) is responsible for overseeing and directing one or more service projects from internal handover with Production/QA to final client signoff at site. This role requires effective coordination of the project's resources, timeline, and budget to ensure client satisfaction and project success.

KEY JOB RESPONSIBILITIES

• Provide oversight and planning for projects from “ready to Ship” turnover to final client sign-off.
• Review contract Scope of Responsibility Matrix (SOR), if available, or work with PM team to create.
• Review SOR with client’s site management team and Contractor leads to prevent “Scope Creep”
• Assist Production in identifying and Sourcing critical missing materials during the Assembly phase.
• Participate with Production, PM and QA to get agreement on Ready to Ship Turnover, including signoffs for "released to split", “BIM/Punchlist/shipping deviations” and “shipped Loose List”.
• Coordinate incomplete materials and labor resulting from "shipping deviations" before modules arrive on-site and arrange for appropriate manpower for any completions work required.
• Attend, via Teams or in person, site progress meetings, pull planning, and CX site meetings.
• Manage the site team activities and resource allocation through installation, completions work and pre-commissioning activities.
• Collaborate with various teams, including engineering, purchasing, quality control, and project management, to ensure on-site project requirements are met.
• Review commissioning SOR with Commissioning Manager and assist in scheduling labor subcontractors during Commissioning.
• Manage material suppliers to address scope, commercial, and schedule matters after project shipment.
• Travel to sites as needed for customer issues, manpower and coordination.
• Manage BIM issue closure with company site team.
• Ensure site team Safety and other required training is met for client’s requirements.
• Initiate and budget/plan site issue remediation projects.
• Update Site summary report weekly for all assigned project sites.
• Other responsibilities as assigned by Management.

JOB SKILLS

• Strong leadership and team management skills.
• Excellent client-facing and internal communication skills.
• Solid organizational skills, including multitasking and time management.
• Strong analytical and problem-solving abilities.

EDUCATION & TRAINING

• Bachelor’s degree in construction management, Engineering, or a related field or equivalent experience with Modular equipment installation

MINIMUM REQUIREMENTS

• Proven work history as a Field Engineer for modular construction and/or proven success as an Assistant Service Project Manager
• Proven work experience as a Site or Project Manager, preferably in a service or maintenance domain.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Primarily site-based, with a mix of office work, job site and Production floor.
• Ability to travel to job sites as required.
• Occasional moving of up to 50lbs materials.
• Steel-toe boots and Safety glasses required when in Shop areas or jobsites