Hotel Operations Manager

Hotel Operations Manager

Location: Houston (Memorial City)

Reports To: Hotel Manager

Experience Required: Minimum 3–5 years of progressive hotel operations leadership experience, preferably in boutique, lifestyle, or luxury properties.

Markets: Houston

About Hotel ZaZa

Hotel ZaZa is a boutique luxury brand known for its bold style, exceptional service, and unforgettable guest experiences. With properties in Houston, Austin, and Dallas, we blend artful design with a vibrant atmosphere that captures the spirit of Texas.

Position Overview

The Operations Manager at Hotel ZaZa Memorial City is a dynamic, hands‑on leader responsible for overseeing the daily execution of both front desk and restaurant operations. This role ensures a seamless guest experience aligned with ZaZa’s unique blend of boutique luxury, bold style, and uncompromising service standards.

The ideal candidate thrives in a fast‑paced environment, demonstrates exceptional attention to detail, and builds high-performing teams across multiple departments. This leader will model a strong service culture, elevate operational efficiencies, and partner closely with department heads to deliver memorable guest experiences that reflect the ZaZa brand.

This position requires flexibility and may include mornings, evenings, weekends, holidays, and other schedules based on business needs.

Key Responsibilities

• Provide daily oversight of Rooms (Front Office, Housekeeping) and Food & Beverage (Restaurant and In-Room Dining) operations to ensure alignment with hotel standards.
• Lead service walk-throughs across public spaces, outlets, and guest floors to verify brand consistency, cleanliness, and readiness.
• Maintain strong visibility on the floor, supporting teams during peak periods to ensure flawless service delivery.
• Champion a guest-first culture, resolving complex service issues and ensuring timely, empathetic follow-up.
• Collaborate with Front Office and F&B leadership to curate unique ZaZa-style experiences tailored to both hotel and local clientele.
• Ensure consistent communication of service standards, safety practices, and operational expectations.
• Monitor labor, productivity, inventory controls, and cost efficiencies while maintaining high service levels.
• Uphold Hotel ZaZa’s unique brand identity through service delivery, guest interaction, and operational aesthetics.
• Ensure compliance with health department standards, safety regulations, and hotel policies.
• Oversee successful execution of special events, activations, and VIP programs reflective of the ZaZa experience.

Qualifications

• 3–5 years of progressive hotel operations leadership experience, preferably in boutique, lifestyle, or luxury properties.
• Strong background in both Rooms and Food & Beverage operations required.
• Proven ability to lead diverse teams, handle high guest volumes, and maintain composure under pressure.
• Excellent problem-solving, communication, and guest‑relations skills.
• Demonstrated ability to analyze financial reports, labor forecasting, and operational metrics.
• Flexible schedule availability, including nights, weekends, and holidays as business requires.
• Bachelor’s degree in Hospitality Management preferred, or equivalent work experience.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Ability to stand and walk for extended periods throughout the workday.
• Ability to bend, reach, climb stairs, and move throughout various hotel areas.
• Ability to occasionally lift, carry, push, or pull up to 25 pounds.
• Ability to work in varying indoor and outdoor environments.
• Ability to communicate effectively in person, by telephone, and electronically.

Reasonable accommodations may be made for qualified individuals with disabilities.

Why Join Hotel ZaZa?

At Hotel ZaZa, we don’t just offer jobs—we offer careers that inspire. Be part of a brand that celebrates individuality, creativity, and excellence in every detail.

No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. Hotel ZaZa is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive workplace for all employees and applicants without regard to race, color, religion, gender/sex, sexual orientation, disability, national origin, age, or veteran status. Hotel ZaZa also participates in E-Verify to confirm the employment eligibility of all newly hired employees.