Customer Success Manager (Fuel Retail / Fuel Pricing)

About the Role

We are seeking a Customer Success Manager to serve as a trusted advisor to our customers, helping them maximize value from our platform while driving adoption, retention, and long-term growth. This role is ideal for someone who enjoys building strong client relationships, translating data into actionable insights, and partnering cross-functionally to solve complex business challenges.

As a Customer Success Manager, you will manage a portfolio of strategic SMB and Mid-Market accounts, working closely with customers to ensure they achieve measurable business outcomes. You will collaborate with Product, Engineering, Sales, Data Science, and Analytics teams to deliver a high-touch customer experience and help customers realize the full value of our solutions.

What You'll Do

• Manage and grow a portfolio of customer accounts representing approximately $2M–$5M in annual recurring revenue.
• Build trusted relationships with customer stakeholders and serve as their primary post-sale point of contact.
• Drive customer adoption, engagement, retention, and identify expansion opportunities.
• Conduct product demonstrations, business reviews, training sessions, and value-based customer presentations.
• Deliver post-event and performance analysis, translating data into actionable recommendations for customers.
• Proactively identify opportunities to improve customer outcomes, increase product utilization, and expand account value.
• Partner with Product, Engineering, Data Science, Analytics, and Sales teams to advocate for customer needs and drive issue resolution.
• Monitor customer health and engagement metrics, identifying risks and developing mitigation plans.
• Ensure rapid responsiveness to customer inquiries, issues, and business needs.
• Capture customer feedback and collaborate internally to influence product improvements and roadmap discussions.
• Maintain accurate account activity, engagement, and opportunity tracking within HubSpot.

What We're Looking For

Required Qualifications

• 3-5+ years of experience in Customer Success, Account Management, Consulting, Analytics, or a related client-facing role within a SaaS environment.
• Strong analytical and problem-solving skills with the ability to interpret data and communicate business insights.
• Experience managing customer relationships and driving adoption, retention, or account growth.
• Excellent presentation, communication, and stakeholder management skills.
• Ability to collaborate effectively across technical and non-technical teams.
• Experience using CRM platforms such as HubSpot and productivity tools within the Microsoft ecosystem.

Preferred Qualifications

• Experience in pricing, revenue management, retail analytics, or related analytical disciplines.
• Background within fuel retail, convenience retail, or adjacent industries.
• Experience with fuel retailers, convenience store operators, or pricing-focused businesses.

What Success Looks Like

• Within 6 months, develop deep product expertise and a strong understanding of customer use cases, while building trusted relationships with customers and internal stakeholders. Deliver a responsive, high-touch customer experience that drives customer satisfaction and positive feedback.
• Within 12 months, independently manage a portfolio of strategic accounts, serving as a trusted advisor who drives customer adoption, business outcomes, and account growth through proactive engagement and data-driven recommendations.

What You'll Gain

• Opportunity to work directly with major brands and industry-leading customers.
• Significant visibility and impact within a growing SaaS organization.
• Clear career progression path to Senior Customer Success Manager within 12–18 months based on performance.

Compensation & Benefits

This is a fully in-office role based in Houston, TX.

We offer a competitive compensation package aligned to experience, along with a comprehensive benefits program designed to support your health, well-being, and long-term financial goals.

• The base salary range for this role $100,000-120,000 depending on experience.
• Paid time off (PTO) and sick leave
• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) retirement plan

About PriceEasy

PriceEasy is a SaaS platform built for the retail fuel industry, helping operators make smarter, data-driven pricing decisions in highly dynamic market conditions. Our platform enables fuel retailers to optimize pricing, improve margins, and respond more effectively to local competition and market shifts.

We partner with a range of customers from independent operators to large, multi-site enterprises supporting complex pricing environments where accuracy, speed, and insight are critical.

As a growing company, we are focused on building scalable systems, strong customer partnerships, and a high-performing team to support our next phase of growth.

Why PriceEasy

We are in a stage of growth where the work you do has a direct and visible impact on both our customers and our internal operations.

Our environment values ownership, clarity, and thoughtful execution. You will work closely with experienced leaders across Customer Success, Product, Engineering, and Data, gaining exposure to how a SaaS business operates and scales.

For individuals who are motivated, curious, and eager to learn, PriceEasy offers the opportunity to take on meaningful responsibility, build strong foundational skills, and grow alongside the company.

Equal Opportunity Employer

PriceEasy is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

If you require a reasonable accommodation during the interview process, please let us know.