Customer Service Logistics

Bilingual Customer Service Transportation

Location: 77015 – Houston, TX

Schedule: Monday – Friday | 8:00 AM – 5:00 PM

Position Summary

The Customer Service Representative serves as a key liaison between customers, drivers, and internal departments to ensure seamless daily operations. This role plays a critical part in supporting transportation and warehouse activities while maintaining high service standards, accuracy, and safety compliance.

Key Responsibilities

• Serve as the primary point of contact for customers and drivers, providing timely and professional communication
• Coordinate daily logistics operations, including shipping and receiving activities
• Monitor transportation schedules and warehouse workflows to ensure on-time service
• Identify, troubleshoot, and resolve operational issues as they arise
• Maintain accurate documentation and system updates using company software
• Collaborate with operations, warehouse, and administrative teams to meet customer needs
• Support and uphold established safety standards and compliance practices

Qualifications

• Prior experience in logistics required
• Strong customer service orientation and communication skills
• Ability to work effectively in a fast-paced environment
• Strong problem-solving and organizational abilities
• Computer proficiency required
• SAP experience preferred
• Shipping and receiving experience preferred
• Ability to work collaboratively within a team environment

Company Description

ProSource Staffing is a professional staffing agency dedicated to connecting qualified candidates with companies in need of reliable talent. We specialize in providing temporary, temp-to-hire, and direct-hire staffing solutions across a variety of industries, including industrial, office, and skilled trades.

Our team focuses on matching candidates’ skills and career goals with the right opportunities, while supporting both clients and employees throughout the hiring process. We pride ourselves on professionalism, personalized service, and building long-term relationships with the people and companies we serve.