SAP S/4HANA Service Management

for Service Management

Lead the design and implementation of SAP S/4HANA Service Management processes, including:

Service orders

Contracts and subscriptions

Billing and revenue integration

Design and configure Solution Quotations for complex, multi‑component service offerings (e.g., product + service bundles, subscription‑based services, usage‑based services).

Define pricing, configuration, and dependency logic using Solution Quotation and related frameworks.

Collaborate with business stakeholders to gather and document requirements, conduct fit‑to‑standard analysis, and identify gaps.

Evaluate alternatives to workflow‑based overrides or heavy customization, validations, and approval mechanisms.

Ensure alignment with cross functional processes, including

Finance, Revenue recognition

SD / Order Management

Digital payments and invoicing

Lead or support SIT, UAT, and regression testing activities for Service Management and Solution

Quotation scenarios.

Prepare test scripts, execute test cycles, and support defect resolution.

Support cutover, go‑live, and post‑go‑live stabilization activities.

Produce high‑quality documentation, including

Functional Design Specifications

Process flow diagrams