Technical & Content Writer — Make an Impact (Remote Fridays)

Whova is looking for talented writers to join our fast-growing team in San Diego!

Depending on your interests and strengths, you may be considered for one of the following roles:

Technical Writer– Create user documentation, FAQs, help articles, and product guides that empower customers to succeed.

Content Writer– Create engaging marketing and educational content including blogs, case studies, brochures, webinar materials, and video scripts.

Both roles work closely with product and marketing teams to communicate the value of Whova's products to customers around the world.

Why Join Whova?

Make a difference! Our goal is to change lives with our product.

• Work on exciting and impactful projects
• Fantastic opportunities for career growth and development
• Fun, authentic, and supportive team environment
• Whova is a fast-growing company with a top product in our space, supporting events in 100+ countries.
• Our brand-name customers include US Bank, Stanford, L'Oréal, Hilton, LEGO, Microsoft, NASA, IKEA, TEDx, and more.

We are proud to be recognized as one of the Best Places to Work in San Diego five years in a row and have also won the Fastest Growing Private Companies award for three consecutive years. Recently, Whova won the Event Technology Awards' Best Product Team Award, People's Choice Award, and Best Event App Award.

Award-winning workplace: https://whova.com/jobs/we-are-hiring/

What We're Looking For

• Exceptional writing and editing skills
• Strong attention to detail and accuracy
• Collaborative and proactive team player
• Excellent organizational and project management skills
• Customer-focused mindset and strong user empathy
• Curiosity, creativity, and strong problem-solving abilities
• Technical Writer
• Create and maintain user-facing documentation, including FAQs, help center articles, setup guides, onboarding materials, release notes, and troubleshooting documentation.
• Learn Whova's software products in depth and translate complex workflows and technical concepts into clear, concise, and easy-to-follow content.
• Collaborate closely with product managers, designers, engineers, QA teams, and customer success teams to ensure documentation is accurate and up to date.
• Continuously review and improve existing documentation to reflect product enhancements and UI changes.
• Organize and structure knowledge base content to improve customer self-service and reduce support requests.
• Create supporting materials such as screenshots, quick-start guides, tutorials, and instructional videos.
• Analyze customer questions and feedback to identify documentation gaps and opportunities for improvement.
• Content Writer
• Create compelling content across multiple formats, including blogs, customer case studies, brochures, website copy, email campaigns, webinar presentations, video scripts, and social media content.
• Work closely with product marketing, sales, customer success, and customers to develop content that drives brand awareness, customer engagement, and lead generation.
• Interview customers, partners, and internal subject matter experts to develop customer stories and thought leadership content.
• Research industry trends, customer challenges, and competitive landscapes to produce insightful and relevant content.
• Develop educational and promotional materials for webinars, product launches, and marketing campaigns.
• Measure content performance and continuously optimize messaging based on audience engagement and business goals.
• Contribute creative ideas for campaigns, content series, and new ways to engage prospects and customers.

Qualifications

• BA/BS degree in English, Journalism, Communications, Marketing, Business, or related field.
• Exceptional writing, storytelling, and editing skills.
• Ability to write for different audiences and formats while maintaining a consistent brand voice.
• Strong interviewing and research skills.
• Ability to understand and communicate technology concepts to business audiences.
• Outstanding written communication skills with the ability to explain complex concepts clearly and simply.
• Ability to quickly learn software products and technical concepts.
• Experience creating technical documentation, instructional materials, or knowledge base content is preferred.
• Experience creating B2B marketing content, customer stories, or digital content is preferred.
• Familiarity with SEO, content marketing, webinar production, or video scripting is a plus.
• Self-motivated, curious, and eager to learn in a fast-paced environment.

Compensation

Salary: $50,000 - $65,000 annually , depending on matching experience.

Medical benefits (medical, dental, vision)18 days of paid sick leave and vacation, plus 10 paid holidays per yearTwo company-provided lunches and Bagel Wednesday!

Work from home every FridayIn-office gymFast-growing career potentialFun, upbeat, and collaborative office environment#J-18808-Ljbffr