Fulfillment Warehouse Operations Manager

We're looking for a hands-on leader who thinks strategically, moves fast, and delivers consistent results. In this high-accountability role, you won't just manage the day-to-day—you will actively establish the processes and workflows needed to scale and lead from the floor. We are committed to building a top-tier, customer-centric fulfillment operation.

If you're passionate about operational excellence, want real ownership over outcomes, and thrive in a growth environment where your decisions have immediate impact, this is your chance to level up with a company that's going places.

This position is onsite in Otay Mesa, San Diego, CA 92154.

What you’ll do

• Manage day-to-day warehouse operations: receiving, put-away, inventory control, order picking, packing, shipping, and returns.
• Supervise, coach, and develop warehouse staff; create schedules and assign tasks to meet service levels.
• Implement and enforce safety protocols and maintain a clean, organized work environment.
• Monitor inventory accuracy and cycle counts; investigate and resolve discrepancies.
• Optimize workflows and layout to improve throughput, reduce costs, and minimize errors.
• Manage relationships with carriers, and internal teams (sales, customer service, purchasing).
• Establish & Track KPIs (order accuracy, on-time shipping, cycle count variance, picks per hour, dock-to-stock time) and report performance to CEO.
• Participate in hiring, performance reviews, disciplinary actions, and workforce planning.
• Lead and mentor a team of warehouse associates, pickers and packer, fostering a culture of excellence and teamwork.

Must be able to

• Maximize team productivity by keeping the floor laser-focused on daily targets—actively eliminating distractions and unproductive downtime.
• Build a high-performance culture by celebrating wins, developing your team's skills, and swiftly correcting behaviors or attitudes that drag down morale.
• Represent leadership with absolute professionalism, presenting a positive, respectful, and united front to your team at all times.
• Lead through example: calm in the chaos, obsessively solutions-driven, and fully invested in developing your people.

Basic qualifications

• Proven experience in warehouse management or 3PL
• Experience with using WMS and small parcel shipping software.
• Experience with shipping & receiving processes, and materials management.
• Proven expertise with team building & management.
• Excellent communication skills; both verbal and written, at a professional level.
• Technology savvy a must
• Excel intermediate to advance a must
• Client-centric mindset with a proactive approach
• Enjoys working in a startup environment
• Must have advance/professional verbal and written communication skills in English.
• Bilingual – Spanish a plus.

This position is ideal for a proactive individual who thrives in a fast-paced environment. Someone who is eager to contribute to a dynamic team and that will prove to be an asset by exceeding expectations. if you meet these qualifications and are ready for a challenging yet rewarding role, we encourage you to apply!

Pay: $70,500.00 - $75,000.00 per year

Application Question(s)

• How long is your commute to 8115 St. Andrews, San Diego, CA 92154?
• How would your previous employer describe you?
• Have you worked at a Fulfillment Warehouse where DTC eCommerce orders where picked, packed & shipped?
• If you were offered the position, when would you be available to start?
• Are you currently working?

Experience

• Warehouse management: 3 years (Preferred)
• Order fulfillment: 2 years (Preferred)

Language

• Spanish (Required)

Ability to Commute

• San Diego, CA 92154 (Required)

Work Location: In person