THE OPPORTUNITY
We are looking for Seasonal Part Time Front Desk Agent to join our Front Desk team at our Motel 6 Downtown San Diego location .
KEY JOB RESPONSIBILITIES
- Balance all daily work for the hotel. Post and balance charges in a timely and efficient manner.
- Handle all computer end of day issues and problems that might occur throughout the shift.
- Reconcile cash and credit card system to daily transaction list from rooms.
- Knowledge of accounting operations to include all aspects, such as accounts, receivable, payroll, etc.
- Ability to access and accurately input information into a computer using Excel software and other various software programs.
- Basic mathematical and calculator skills to prepare mathematical calculations without error.
- Proficiency in operating office machines: calculator/10-key by touch, copier, fax, telephone, and computer systems.
- Must possess the ability to post and balance large amounts of charges efficiently and accurately.
- Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within the initial training period after the employee begins work.
- Maintain an open line of communication between guests, team members hotel management, and hotel ownership.
- Accurately complete and transmit daily management and accounting reports and supporting documents.
- Checking guests in and out of the hotel in an efficient, courteous, and professional manner.
- Ensuring that special requests made by guests are noted and fulfilled.
- Communicating with all departments regarding in house VIPs and any special requests or needs.
- Interact with hotel associates professionally, assisting other departments with necessary information.
- Professionally answering the telephone and assisting guests with any questions, directions, etc.
- Managing and resolving all guest complaints and compliments professionally and courteously.
- Listening and responding to guest inquiries using a positive, clear speaking voice.
- Maintaining an up to date working knowledge of all property amenities, as well as, any special events.
- Auditing all charges and postings and correcting work, as necessary.
- Processing, formatting, and distributing daily reports and processing all payments according to hotel requirements.
- Responding to guest needs promptly.
- Assist with front desk coverage at sister properties as needed.
JOB QUALIFICATIONS & REQUIREMENTS
- High school diploma, degree, or equivalent.
- The ideal candidate will have at least two (2) years of customer service experience.
- Prefer candidates with previous work experience in a hotel or resort.
- Candidate should have at least two (2) years of cash handling and/or reconciling experience.
- Prefer applicants with at least two (2) years of basic to intermediate-level Accounting experience would be extremely helpful.
- Pleasant demeanor.
- Must enjoy working in a fast-paced environment.
- Strong computer skills, with operational knowledge of Microsoft Office Suite® and all the programs it contains.
- Working knowledge of M3®, Skytouch PMS® and Skytouch Rate Management®, is a big plus.
- Positive, upbeat individuals who can deliver total guest satisfaction.
- Ability to handle stressful situations in a calm, professional manner.
- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice.
- Must be willing and available to work holidays, and regularly work weekdays, weekends a must, and overnight shifts (11 pm to 7 am).
Kamla Hotels, Inc. is an Equal Opportunity Employer
Pay: $17.75 - $18.00 per hour
Work Location: In person
