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Alpha Kappa Psi - Chi Zeta
The enterprise customer experience AI platform to orchestrate human and AI agents, automate service, empower your workforce, and accelerate intelligent experiences at scale.
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Platform foundations
Operationalize agentic AI with connected intelligence
Seamlessly connect business systems with an open and flexible AI platform
Rapidly transform and scale your CX on an innovative open-cloud foundation
Reliability, security, and compliance that drives enterprise AI innovation
Empower human agents and supervisors with intelligent workspaces.
Empower human agents and supervisors with intelligent workspaces.
Platform capabilities
AI that resolves customer needs instantly and proactively
AI-driven orchestration that streamlines service journeys across the enterprise
Real-time AI assistance that makes every employee faster and smarter
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Calculate your savings
Agentic Experience Automation
AI that resolves customer needs instantly and proactively
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Conversational AI and Agentic Platform
Go beyond answering questions to fully automate customer intent through fulfillment with Agentic AI.
Turn every touchpoint into a chance to win new business and build loyalty.
Keep customers engaged in conversation from onboarding to installation, service, and retention.
AI agents that act instantly, work across systems, and help your business run smarter.
Knowledge Management
Activate AI-powered enterprise knowledge to increase self-resolution rates and loyalty.
Engagement Orchestration
AI-driven orchestration that streamlines service journeys across the enterprise
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Omnichannel Engagement
Give customers the help they need with automated phone self-service and call routing.
Reduce wait times and boost conversions with smart customer-agent matching.
Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.
Deliver effortless, consistent, cross-channel customer conversations at scale.
Voice Services
Cloud voice and data services on the world's most resilient, AI-ready network.
Workflow Orchestration
Unify and optimize every customer service workflow from intent to fulfillment.
Workforce Empowerment
Real-time AI assistance that makes every employee faster and smarter
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Workforce Engagement Management
Powerful AI-based forecasting and scheduling to keep SLAs up and costs down .
Evaluate 100% of interactions with AI and deliver effective coaching to agents.
Meet your goals while engaging employees through personal coaching and gamification.
Capture 100% of interactions, meet regulatory needs, and drive better performance.
Gain AI-powered insights from 100% of interactions to drive continuous improvement.
Unlock Voice of the Customer insights to drive loyalty and boost business growth.
Copilots
Empower customer service agents with an AI companion to drive productivity and engagement.
Empower all customer service supervisors to drive focus, productivity, and engagement.
By Business Initiative
Boost conversions and win rates to accelerate growth
Create a workplace of truly engaged employees
Improve customer loyalty on interactions across the journey
Leverage AI and automation to increase agent retention
Drive growth and boost revenue with smarter, cost-effective customer service built for SMBs.
Empower agents to provide better experiences
Elevate experiences by moving operations to the cloud
Protect your consumers with pre-built compliance solutions
Elevate customer satisfaction with proactive conversational AI
Integrations & Custom Solutions
Discover partner solutions to extend capabilities on our platform
Seamlessly connect your business systems with our platform
Endless customization options with RESTful APIs and robust SDKs
Embark on a journey of shared success and collaboration
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
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By Industry
Industry focused solutions built to elevate experiences in the moments that matter most.
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Business Process Outsourcers
Frictionless student journey
Customer experiences that count
Elevate citizen trust
Healthy patient experiences
Secure policyholder experiences
Delight customers where they shop
CX for Telecommunications
Boost traveler and guest loyalty
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Calculate your savings
Professional Services
Industry-leading expertise, tools and know-how
NICE-certified implementation partners
Your partner for successful transformation
Tools
Tailored education delivered by CX experts
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Support & Assistance
Global support you can depend on
Make the smartest buying decision with the latest Gartner analysis
NiCE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 11th consecutive year and is positioned furthest on Completeness of Vision.
Get report
Knowledge Base
Whitepapers, datasheets, demos and more
Contact center reports from third party analysis
Detailed descriptions of industry-related terms
Contact center focused frequently asked questions
Expert insights for superior CX
Learning & Insights
Browse our extensive webinar catalog
CX industry guidance by contact center experts
Step Inside The Room Where It Happened to see CX AI in action
Community
Upcoming events and webinars
Our customer's success is paramount. Read case studies about real CX transformation
Collaborate, learn, and share best practices for customer service excellence
We connect research, innovation, and advocacy to turn AI advances into real CX outcomes.
Discover the full value of AI in customer service
Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.
Calculate your savings
Company
Powering seamless cloud experiences
Investors relations, reports and filings
Interactive map of locations worldwide
View job openings and learn about our culture
Discover why NiCE is the market leader
News & Media
Upcoming events and webinars
Find the latest updates from NiCE
Media contacts and resources
Corporate Governance
Securing your trust with every interaction
Meet our global leadership and executive team
In a world where you can be anything, be NiCE
Meet NiCE Cognigy
Together, CXone and Cognigy AI enable organizations to accelerate AI adoption and scale it seamlessly across every customer experience.
See what’s possible
Knowledge Management for Customer Service
Power faster resolution with trusted knowledge
NiCE Knowledge Management gives agents and customers trusted answers when needed, improving accuracy and reducing handle time.
View Demo Request a Quote
The world’s leading brands trust NiCE to power 25B+ interactions a year
Foundational knowledge behind customer service at scale
One trusted source of knowledge for customers, agents, and AI.
NiCE Knowledge Management brings enterprise knowledge together to power better service. It delivers trusted answers across self-service, search, and agent experiences, helping organizations strengthen knowledge for customer service, improve self-resolution, increase productivity, and gives AI access to governed knowledge.
Download datasheet Take the tour
Faster self-service
Meet customers where they look first with trusted answers across search, help centers, websites, mobile apps, and bots.
More confident agents
Surface the right knowledge in the flow of work so agents spend less time searching and more time solving.
Better AI answers
Ground AI agents and copilots in approved enterprise content so responses stay accurate, relevant, and on brand.
Governance at scale
Manage ownership, approvals, review cycles, and version history so knowledge stays current, consistent, and compliant.
Knowledge that moves with service
Enterprise knowledge management for customer service.
Answers just in time
Knowledge finds your customers wherever they are — with intelligent search and instant answers that resolve issues before they become problems.
Success stories
See what global CX leaders are saying
Related Products
Press the smart button
Find out how instant intelligence delivers customer happiness and team success.
Datasheet
Smart Knowledge Management: The Path to Happy Customers & Productive Agents
Webinar
Become an Expert in the Next Big Thing in CX
Video
The Room Where It Happened: Leaders Dish on Ai and Exceptional Customer Service
Ready to experience the power of one platform?
Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.
Watch the demoContact Sales
Frequently Asked Questions
NiCE Knowledge Management centralizes enterprise knowledge and delivers it to customers, agents, and AI across digital and assisted service journeys.
It reduces effort, improves consistency, and helps organizations resolve more issues faster. When customers, agents, and AI can access the same trusted knowledge, every interaction becomes easier and more effective.
NiCE surfaces trusted answers in the places customers look first, including search, help centers, mobile apps, and bots, so more issues are resolved without agent escalation.
Yes. NiCE brings together authoring, AI search, governance, analytics, and omnichannel delivery in one knowledge management for customer service platform, while also connecting to the broader NiCE CXone ecosystem and other enterprise systems.
NiCE combines AI search, enterprise governance, omnichannel delivery, and continuous optimization in one solution. That gives you better self-service, more productive agents, and a stronger knowledge foundation for AI.
Yes. NiCE provides a trusted knowledge source for AI agents, self-service experiences, and agent-assist tools so responses stay grounded, consistent, and useful.
Teams can manage content ownership, approvals, review cycles, and version history, then use performance insights to refine and improve knowledge over time.
Yes. NiCE provides the trusted knowledge layer AI agents, self-service experiences, and agent-assist tools need to deliver grounded, consistent answers.
Company
Customer Support
Partners
Resources
© 2026 NiCE
Stay Connected
© 2026 NiCE
Knowledge Management for Customer Service
Power faster resolution with trusted knowledge
NiCE Knowledge Management gives agents and customers trusted answers when needed, improving accuracy and reducing handle time.
View Demo Request a Quote
The world’s leading brands trust NiCE to power 25B+ interactions a year
Foundational knowledge behind customer service at scale
One trusted source of knowledge for customers, agents, and AI.
NiCE Knowledge Management brings enterprise knowledge together to power better service. It delivers trusted answers across self-service, search, and agent experiences, helping organizations strengthen knowledge for customer service, improve self-resolution, increase productivity, and gives AI access to governed knowledge.
Download datasheet Take the tour
Faster self-service
Meet customers where they look first with trusted answers across search, help centers, websites, mobile apps, and bots.
More confident agents
Surface the right knowledge in the flow of work so agents spend less time searching and more time solving.
Better AI answers
Ground AI agents and copilots in approved enterprise content so responses stay accurate, relevant, and on brand.
Governance at scale
Manage ownership, approvals, review cycles, and version history so knowledge stays current, consistent, and compliant.
Knowledge that moves with service
Enterprise knowledge management for customer service.
Answers just in time
Knowledge finds your customers wherever they are — with intelligent search and instant answers that resolve issues before they become problems.
Success stories
See what global CX leaders are saying
Related Products
Press the smart button
Find out how instant intelligence delivers customer happiness and team success.
Datasheet
Smart Knowledge Management: The Path to Happy Customers & Productive Agents
Webinar
Become an Expert in the Next Big Thing in CX
Video
The Room Where It Happened: Leaders Dish on Ai and Exceptional Customer Service
Ready to experience the power of one platform?
Let us show you how NiCE can unify, automate and elevate your entire customer experience - with AI at the core and outcomes at the forefront.
Watch the demoContact Sales
Frequently Asked Questions
NiCE Knowledge Management centralizes enterprise knowledge and delivers it to customers, agents, and AI across digital and assisted service journeys.
It reduces effort, improves consistency, and helps organizations resolve more issues faster. When customers, agents, and AI can access the same trusted knowledge, every interaction becomes easier and more effective.
NiCE surfaces trusted answers in the places customers look first, including search, help centers, mobile apps, and bots, so more issues are resolved without agent escalation.
Yes. NiCE brings together authoring, AI search, governance, analytics, and omnichannel delivery in one knowledge management for customer service platform, while also connecting to the broader NiCE CXone ecosystem and other enterprise systems.
NiCE combines AI search, enterprise governance, omnichannel delivery, and continuous optimization in one solution. That gives you better self-service, more productive agents, and a stronger knowledge foundation for AI.
Yes. NiCE provides a trusted knowledge source for AI agents, self-service experiences, and agent-assist tools so responses stay grounded, consistent, and useful.
Teams can manage content ownership, approvals, review cycles, and version history, then use performance insights to refine and improve knowledge over time.
Yes. NiCE provides the trusted knowledge layer AI agents, self-service experiences, and agent-assist tools need to deliver grounded, consistent answers.
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