Customer Service Specialist - San Diego CA

We are hiring Customer Service Specialists at multiple levels (Entry-Level to Senior) to deliver exceptional support across chat, email, and phone channels. This role is ideal for individuals who are passionate about helping customers, solving problems, and contributing to a positive customer experience in a remote environment.

Key Responsibilities (All Levels)

Respond to customer inquiries via chat, email, and/or phone

Resolve customer issues efficiently and professionally

Provide accurate information about products, services, and policies

Document interactions and maintain customer records

Collaborate with internal teams to resolve complex issues

Maintain high standards of customer satisfaction

Entry-Level Customer Service Specialist

What You’ll Do

Handle basic customer inquiries and support requests

Escalate complex issues to senior team members

Learn company products, systems, and workflows

Qualifications

High school diploma or equivalent (associate or bachelor’s preferred)

Strong written and verbal communication skills

Basic computer skills and ability to learn new systems

Familiarity with tools like Zendesk, Freshdesk, or Intercom (a plus)

What You’ll Do

Handle escalated and complex customer issues

Provide guidance and support to junior team members

Improve workflows and customer experience processes

Monitor performance metrics and service quality

Qualifications

Strong problem-solving and conflict resolution skills

Experience with platforms like Zendesk, Salesforce Service Cloud, or Intercom

Ability to multitask and work in a fast-paced remote environment

Benefits & Perks

Fully remote work environment

Health, dental, and vision insurance

Paid time off and holidays

Flexible scheduling options

Career growth and advancement opportunities

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