Customer Support Executive

Title: Customer Support Executive

Location: San Diego, CA

Contract Term: 12+ Months

Weekly 40.00 hours

1st Shift

Description

We are heavy on customer support, analytical thinking and good verbal and written skills to communicate complex issues.

Essential Functions

Primary responsibilities include monitoring accounts receivable balances; perform collection functions on assigned account; resolve customer disputes related to non-payment; conduct payment negotiation. Escalates accounts as necessary. Works closely with Account Executives (Sales), Contracts, Recon/Database, Field Service, Cash Applications teams to identify and resolve issues affecting timely payment.

Ability to review contractual terms and communicate those with customers and internal teams to help resolve discrepancies and obtain payment. Ability to multi-task. Excellent analytical/reasoning skills Attention to detail. Good verbal/written communication skills. Ability to work both independently and part of a team.

Specific Duties, Activities, And Responsibilities

• Collect customer payments in accordance with payment due dates
• Identify issues attributing to account delinquency
• Perform reconciliations as necessary
• Review and monitor assigned accounts and all applicable collections reports
• Provide timely follow up on payment arrangements
• Maintain required level of documentation on collection efforts
• Escalate delinquent accounts as per the Escalation Protocol
• Complete all reports on delinquent accounts by the established deadlines
• Analytical thinking
• Ability to prioritize work in consideration of deadlines
• Intermediate excel skills