Operations Manager for Multi Concept Company

Craft & Crew Hospitality is a growing multi-concept company operating Pub 819, Duke's on 7, Stanley's NE Bar Room, The Howe Daily Kitchen & Bar, The Block Food + Drink in St. Louis Park and Rogers, The Bar Draft House, WELLS Roadside, Green 2 Go, and more.

We are looking for a hands-on Multi-Concept Operations Manager to support daily operations across our restaurants, retail concepts, and dispensary businesses. This role will work closely with General Managers, Store Managers, Chefs, HR, Facilities, and senior leadership to ensure strong operations, consistent standards, team accountability, and excellent guest and customer experiences.

Responsibilities

• Support daily operations across multiple Craft & Crew businesses
• Coach and develop General Managers, Store Managers, and leadership teams
• Ensure company standards, policies, procedures, and expectations are followed
• Help improve staffing, training, scheduling, service, and team communication
• Review labor, sales, cost control, facility needs, and operational performance
• Partner with HR on hiring, onboarding, employee relations, and accountability
• Maintain cleanliness, safety, compliance, and building standards at each location
• Support guest and customer experience across restaurants, retail, and dispensary operations
• Assist with special projects, new openings, management coverage, and operational needs

Qualifications

• Multi-unit restaurant, hospitality, retail, or dispensary operations experience preferred
• Prior management experience required
• Strong leadership, coaching, communication, and problem-solving skills
• Ability to manage multiple priorities across different business concepts
• Comfortable reviewing financial and operational data
• Strong attention to detail and follow-through
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Google Work space or similar software experience preferred

Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement plan with employer contribution
• Paid time off
• Employee discounts
• Growth and professional development opportunities

Skills

Coaching, Corporate Policies, Cost Control, Customer Experience, Detail Oriented, Employee Relations, Financial Operations, Follow Through, Leadership, Multitasking, Onboarding, Operational Audit, Operational Support, Operations, Operations Management, Problem Solving Skills, Regulatory Compliance, Restaurant, Retail, Retail Management, Retail Operations, Retirement Plan, Safety Compliance, Sales

About the Company

Craft & Crew Hospitality