Business Operations Manager

Ace Handyman Services & Nicollet Ace Hardware is Hiring a Business Operations Manager!

Location: Minneapolis, MN (On-site)

Schedule: Monday – Friday, 40 hours/week

Pay Rate: $29.00 – $33.00/hour

Employment Type: Full-Time

Overview

Are you an organized, service-oriented professional who enjoys variety? We are looking for a Business Operations Manager to act as the backbone of our two interconnected local businesses: Ace Handyman Services and Nicollet Ace Hardware. This role is perfect for someone who thrives on keeping complex systems running smoothly while fostering a positive team culture.

You will spend 75% of your time driving the efficiency and growth of our home repair service and 25% managing the essential bookkeeping and office operations for our retail hardware store. If you are looking for a role where you can make a visible impact on business health and customer satisfaction, we would love to meet you.

What Success Looks Like

Success in this role means our operations run with precision and our customers receive a consistently excellent experience. You will be the primary point of contact for solving operational bottlenecks, streamlining communications, and ensuring our financial records are accurate.

In your first few months, you will

• Master our scheduling systems to ensure craftsmen are efficiently deployed and customers are updated in real-time.
• Take full ownership of daily bookkeeping tasks and retail administrative reporting.
• Build strong relationships with our staff to better understand their needs and support our culture of accountability.

Over the long term, you will

• Improve key performance metrics, such as lead conversion rates and booking efficiency.
• Create, document, and refine standard operating procedures to help both businesses scale effectively.
• Provide data-driven insights that help the Owner and General Manager make informed decisions to grow our services.

Core ResponsibilitiesFor Ace Handyman Services (75%)

• Oversee daily dispatching, matching the right craftsman to the right job based on skill, location, and availability.
• Act as a lead contact for customer concerns, ensuring every issue is resolved promptly and professionally.
• Support the full employee lifecycle, from recruiting and onboarding to training and ongoing coaching.
• Track operational performance and generate regular reports on revenue, booking rates, and team efficiency.
• Manage invoicing, accounts receivable, and payroll preparation to ensure financial accuracy.

For Nicollet Ace Hardware (25%)

• Manage day-to-day bookkeeping, including reconciling daily transactions, cash deposits, and bankcard recaps.
• Maintain house accounts, post payments, and coordinate payables for owner approval.
• Oversee general office administration, ensuring all personnel paperwork and filings are current and compliant.

Requirements

Requirements

Must-Haves

• 3+ years of experience in office management, operations, bookkeeping, or business administration.
• Proven ability to manage multiple priorities at once without losing track of details.
• Strong proficiency in bookkeeping principles and general office software.
• Excellent verbal and written communication skills, with a focus on delivering great customer service.
• High level of comfort learning and adapting to new technology systems.
• The ability to work independently while being a cooperative, helpful team player.

Nice-to-Haves

• Experience using ServiceTitan or similar field service management software.
• Direct experience with QuickBooks or equivalent accounting platforms.
• Previous background working in trades, construction, or retail operations.
• Experience tracking KPIs and creating actionable operational reports.

Benefits

Compensation and Benefits

• Pay Range: $29 - $33 per hour (based on experience).
• Health Insurance: 50% of employee premium covered by the company.
• Dental, Vision, Life, Disability, and Accident insurance.
• 401(k) retirement plan with company match up to 5%.
• Paid Time Off (PTO) and paid holidays.
• Employee discount at Ace Hardware.

Join Our Team

If you are a detail-oriented problem solver who wants to help two established local businesses reach their full potential, we invite you to apply. Please submit your resume and a brief note explaining why you would be a great fit for this dual-focused role. We look forward to hearing from you.

Skills

Accounting, Accounts Payable, Accounts Receivable Management, Administrative Skills, Billing, Bookkeeping, Business Administration, Business Operations, Coaching, Communication Skills, Construction, Customer Satisfaction, Customer Support/Service, Develop and Maintain Customers, Documentation Standards, Employee Relations, General Handyperson, Improvement Metrics, Intuit Quickbooks, Maintenance Services, Multitasking, Needs Assessment, Office Management, On Site Support, Onboarding, Operations Management, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Reporting Skills, Retail, Retail Operations, Revenue/Sales Reporting, Standard Operating Procedures (SOP), Team Player, Website Conversion, Writing Skills

About the Company

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