Call Center Representative

Customer Service Representative / Call Center AgentJob Summary

Seeking a customer-focused Call Center Agent to support customers by conducting follow-up calls, scheduling appointments, answering inbound inquiries, and helping ensure a positive service experience. This role requires strong communication skills, attention to detail, and the ability to handle customer concerns professionally.

Responsibilities

• Conduct follow-up calls with recent customers to gather feedback and assess satisfaction
• Follow established call scripts and escalate concerns when appropriate
• Answer inbound calls and provide information regarding services and scheduling
• Schedule appointments and collect customer and vehicle information
• Provide accurate estimates regarding service timing and costs
• Document customer interactions and maintain accurate records
• Resolve customer concerns while maintaining a high level of customer satisfaction

Qualifications

• 1-2 years of customer service, call center, or related experience
• High School Diploma or GED required
• Bilingual Spanish skills are a plus
• Strong verbal and written communication skills
• Proficiency with Microsoft Office applications
• Excellent attention to detail and organizational skills

Compensation

• Base pay: $20.00/hour
• Performance incentives available
• Average total earnings: approximately $22-$23/hour
• Monthly incentive program based on performance metrics and department goals

Schedule

• Monday-Friday, 9:30 AM-6:00 PM

Employment Details

• 100% Onsite
• Temp-to-Hire opportunity (approximately 4-5 months)

Benefits During Contract Assignment

Benefits may include

• Medical coverage options
• Hospital indemnity coverage
• Dental and vision plans
• Accident and critical illness coverage
• Life insurance and short-term disability (eligibility requirements apply)
• Paid sick and safe time where applicable
• Employee discount programs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

Skills

Calendar Management, Call Centers, Communication Skills, County Ordinances, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Dental Insurance, Detail Oriented, Health Plan, High School Diploma, Incentive Programs, Life Insurance, Microsoft Office, Multilingual, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Record Keeping, Scripting (Scripting Languages), Spanish Language, State Laws and Regulations, Telephone Skills, Vision Plan, Writing Skills

About the Company

Ultimate Staffing Services