Contact Center Agent

At Comerica Bank, we are looking for an enthusiastic and customer-oriented Contact Center Agent to join our team. Our ideal candidate will be a patient and attentive problem-solver, with a strong commitment to providing excellent customer service.

The successful Contact Center Agent will have exceptional communication and problem-solving skills, in addition to an aptitude for learning new technology quickly and efficiently.The Contact Center Agent role requires a minimum of one year's customer service experience, preferably in a call center or contact center environment.

The ideal candidate will be organized and have the ability to prioritize tasks effectively. In addition, the successful Contact Center Agent will have strong computer and telephone skills, and be comfortable multitasking. A high school diploma or equivalent is required.We invite you to apply and join our Contact Center team if you feel that this role is the perfect match for your skills and experience.

Responsibilities

Provide excellent customer service to customers over the phone and via other communication channels.

Respond to customer inquiries and complaints in a professional and timely manner.

Handle customer issues with patience, attentiveness, and problem-solving skills.

Utilize customer service software and other technology efficiently.

Maintain a working knowledge of products, services, and policies.

Follow up with customers to ensure their satisfaction with the resolution of their issue.

Monitor customer feedback and trends to improve customer experience.

Maintain accurate customer records.

Maintain customer confidentiality.

Ensure compliance with all relevant regulations.

Comerica Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.