Enterprise Customer Success Manager

Vacancy Name

Enterprise Customer Success Manager

Vacancy No

VN996

Job Title

Enterprise Customer Success Manager

Work Location City

Minneapolis

About Solifi

Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations.

We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.

About the Team

You will work cross functionality with our global teams, being the key point of contact for the day-to-day operational health of our customers.

About the Position

The Enterprise Customer Success Manager (CSM) owns the success of a portfolio of Solifi’s most strategic and complex customers. This role serves as a trusted advisor to executive, operational, and technical stakeholders, helping customers realize measurable business value, navigate organizational change, and maximize adoption across Solifi’s solutions.

Enterprise CSMs are accountable for customer health, successful upgrades and transformations, executive engagement, and net revenue retention through value realization and broad solution adoption. This role is best suited for customers with higher complexity, multi-product environment, cross-functional stakeholder groups, and significant business impact.

Role and Responsibilities

• Own a portfolio of strategic customers, building deep understanding of their business priorities, operating environment, and success criteria
• Develop and lead strategic success plans with executive and operational alignment, clear milestones, measurable outcomes, and governance rhythms
• Drive customer journeys including cloud upgrades, modernization programs, multi-solution adoption, and organizational change initiatives
• Lead business reviews and strategic checkpoints that connect Solifi’s value to customer business outcomes
• Identify risk across large, cross-functional customer environments and coordinate internal stakeholders to drive mitigation and recovery plans
• Partner closely with Sales, Services, Support, and Product to ensure a cohesive customer experience and support growth opportunities
• Act as the voice of the customer internally, surfacing themes, barriers, and product feedback that impact long-term success
• Drive customer advocacy and reference-ability through successful outcomes and strong relationship management

About You

• Bachelor’s degree in business, technology, management, or related field
• 7+ years of Customer Success, Account Management, Professional Services, or related SaaS experience
• Demonstrated success managing complex enterprise customers with executive stakeholders, multi-product environments, and cross-functional dependencies
• Strong track record of driving adoption, retention, strategic outcomes, and customer transformations
• Excellent executive communication, facilitation, and relationship management skills
• Experience working cross-functionally across Product, Support, Services, and Revenue teams
• Strong program management and change leadership capabilities
• Experience with large finance organizations and/or other highly regulated industries

Preferred Experience Level

7 years

Preferred Education Level

Bachelor's Degree

Employment Basis

Full Time

Benefits

Medical, Dental, Vision, Flexible Spend Account (FSA), Health Savings Account (HSA), Life and Accidental Death & Dismemberment (AD&D) Insurance Coverage, Disability Insurance Coverage (Short Term and Long Term), Employee Assistance Program (EAP), 401K Tax Deferred Retirement Savings Plan

Applications Close Date

17 Aug 2026