Customer Service Representative- 2nd Shift

The Shamrock Group is a local and growing company in South Minneapolis. Our company has been in business since 1945, we offer a multitude of services and products to a wide range of customers throughout the Twin Cities. We are looking to hire a Dispatcher/Customer Service Representative who is a hard worker, has a positive attitude, and is a team player.

This position will support our fleet and warehouse departments in providing amazing customer service and optimize efficient deliveries. There are multiple opportunities for advancement within the company, depending on skill and competency level of the candidate.

The position will be in office located at our 2900 5th Ave, South. Minneapolis MN 55408 building.

This position is primarily inbound calls and has an emphasis on talking on the phone with our customers with a courteous manner. Candidates with current business phone support experience are desired; but training is offered. If you are excellent at Customer Service, looking for opportunity and wanting to learn an exciting industry, please apply!

The Job duties are as follows

• Be able to manage and accept 20 to 75 calls per day.
• Clarify customer needs and properly enter orders.
• Clarify customer delivery days and route schedules.
• Analyze situations and acquire information for service calls.
• Recognize and collect information for sales leads.
• Identify and transfer calls to proper departments/individuals.
• Be able to dispatch orders to drivers in an efficient way.
• Interact with all customers in a friendly and courteous manner.
• Assist walk-in customers.
• Complete cash and credit card transactions
• Inventory using data entry.
• Inventory and accounting administration
• Close out orders and prepare routes.
• Dispatch drivers to customer locations
• Assist warehouse crew.
• Check in delivery drivers after their route.

The following are additional qualifications we are searching for in a candidate:

On Time to Work EVERY DAY (Required)

Prior experience in a warehouse office environment preferred

Knowledge of office equipment

Knowledge in computer programs/software

Must be Organized

Must be able to multi-task

Able to work well with a team

Be proactive and serve customers

Have strong phone etiquette

Have a positive attitude and highly motivated

If you meet these qualifications, please respond to this Ad and let's set-up an Interview!

Job Type: Full-Time Non-Traditional hours, including Weekends

Pay: $18.00 - $20.00 depending on experience.

Benefits

(Regular Full-Time)

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education

• High school or equivalent (Preferred)

Experience

• Customer service: 1 year

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Work Location: In person