IT Account Manager/Project Manager

We are looking for an Account Manager/Project Manager who can ensure the successful delivery of projects that meet or exceed client expectations. The ideal candidate will excel in direct client management, both in person and virtually, and proactively understand client specific use cases and requirements. Technical background with experience managing software projects through an SDLC required.

Responsibilities

• Face to face and virtual client management for software implementations.
• Manage and execute multiple simultaneous projects from initiation to closure.
• Take ownership and be accountable for project outcomes, ensuring they align with client expectations and deliver tangible value.
• Collaborate and work closely with clients to gain insights into their unique use cases and requirements, shaping the project’s objectives and scope.
• Gather effort estimates, prepare work breakdown structures, and define project schedules in a formal project plan.
• Coordinate and track the internal progress of the project, ensuring milestones and deliverables are met in a timely manner.
• Create and manage tickets for client requested features, ensuring a clear understanding of user stories and business requirements.
• Prioritize work to best meet deadlines and proactively optimize teams’ time and effort.
• Identify, manage, and mitigate risks and issues, providing proactive communication to stakeholders and clients.
• Develop and conduct presentations and demos, and other formal communications, to articulate project value and progress.
• Drive the Change Management procedures for assigned projects.
• Maintain Project Artifacts and implement versioning procedures throughout team.
• Maintain effective communication channels with both internal and external stakeholders, ensuring transparency and alignment.
• Provide escalation management by addressing and resolving client escalations efficiently, while maintaining client satisfaction.
• Provide internal training and mentoring on Project Management best practices.

Qualifications

Education, Experience and Skills Required

Bachelor’s degree and a minimum of 6 years of experience in Technical Project Management or the professional equivalent.

• 5 plus years of proven experience in a demanding project management role within the software technology and IT solutions arena
• Demonstrated ability to manage complex projects and multitask effectively
• Strong organizational and project management skills with demonstrated ability to prioritize and manage multiple small projects concurrently
• Experience facilitating communication across all areas of the organization
• Excellent written and verbal communication skills
• Strong interpersonal skills and professional attitude, with an ability to manage client relationships effectively
• Excellent presentation skills, with experience in developing and delivering formal communications
• Strong understanding of business needs
• Experience in risk management and escalation handling
• Proficiency in MS Office, specifically Excel, Word, Outlook and Project, SharePoint experience preferred
• Ability to create clear and concise user stories and business requirements
• Strong understanding of business needs
• Detail oriented and able to work well under pressure and meet deadlines
• Self-starter with good follow through, able to take direction