Strategic Account Manager (Charlotte, NC, US, 28273)

Now hiring! Strategic Account Manager

• Strategic Account Manager Building Envelope
• Dispersions & Resins
• Remote (Midwest or Southeast preferred)

Where the Chemistry Happens

We are seeking a professional like you to lead strategic customer relationships within the Building Envelope segment serving the construction industry. In this role, you will serve as the primary commercial owner for assigned accounts, developing long-term business partnerships, driving profitable growth, identifying new opportunities, and ensuring exceptional customer experiences.

As the Strategic Account Manager, you will translate business strategies into customer-specific growth plans, coordinate cross-functional execution, and serve as the primary interface between BASF and the customer organization.

You will collaborate closely with Marketing, Technical Service, Supply Chain, Operations, Customer Service, and Business Management teams to deliver sustainable value and strengthen BASF’s position with strategic customers.

For further information about the Dispersions & Resins business in North America, please visit http://www.basf.us/dpsolutions.

Come create chemistry with us!

As a Strategic Account Manager, you create chemistry by...

• Own strategic customer relationships and account plans for assigned Building Envelope accounts, including relationship mapping, opportunity pipeline management, and execution priorities aligned with business strategy.
• Develop long-term business partnerships with key customer stakeholders to promote BASF’s Dispersions & Resins portfolio, increase share of wallet, improve customer experience, and deliver profitable volume growth.
• Understand market trends and customer needs in CASE and Building Envelope applications, then translate insights into differentiated BASF solutions, innovation opportunities, and growth initiatives.
• Lead customer communication, pricing negotiations, contract discussions, deal-closing, and follow-up activities to achieve sales, margin, volume, and profitability targets.
• Coordinate cross-functional execution with Marketing, Technical Service, R&D, Product Management, Supply Chain, Customer Care, Logistics, and Business Management to meet customer needs and ensure account plans are delivered.
• Manage customer forecasts, demand validation, Salesforce/SAP/CPQ data quality, and account performance tracking to support forecast accuracy, operational planning, and disciplined commercial execution.
• Gather market intelligence, competitor insights, service feedback, and customer pain points, and represent the voice of the customer to internal stakeholders to drive action and continuous improvement.
• Drive digital solutions in your space

If you have...

• Relevant experience in strategic account management, sales, business development, or another customer-facing commercial function.
• Strong commercial acumen with demonstrated ability to drive profitable growth, manage account financials, execute pricing strategies, and deliver volume, sales, and margin objectives.
• Proven ability to build relationships, influence decisions, and communicate effectively across multiple customer and internal stakeholder levels.
• Strong negotiation, strategic thinking, problem-solving, and project-management skills, with the ability to operate in complex and dynamic environments.
• Self-starter with strong ownership, disciplined follow-up, customer focus, and the ability to work effectively across cross-functional and cross-cultural teams.
• Experience in the CASE market preferred, especially coatings, construction coatings, adhesives, sealants, elastomers, additives, dispersions, or Building Envelope applications.
• Proficiency with BASF tools and systems such as Salesforce, SAP, CPQ, Copilot, and related digital tools preferred.
• Bachelor’s degree required; advanced degree preferred.

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best.

It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process.

If you have experienced any of the above, please contact Careers.NorthAmerica@basf.com to report fraud.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.