Document Management Specialist

History

For over 40 years, International Education Evaluations (IEE) has specialized in verifying, translating, and evaluating international academic credentials, ensuring that students and professionals from all corners of the globe have their education recognized accurately.

Our services help universities, employers, licensing authorities, and government agencies make informed decisions, creating pathways for international talent to thrive.

We seek a highly motivated administrative professional to join our Document Management Team at our Mint Hill, NC office. As a Document Management Specialist, you will open, scan, organize, identify, and verify physical credentials that are delivered to our office. You will communicate with customers about their orders and help ensure they understand the requirements for evaluation.

You will maintain our document storage system. You will print, retrieve, and prepare documents for shipping.

Required Background

• 2 years of higher education minimum; bachelor’s degree preferred
• 2 years of previous office or administrative work experience
• Prior work experience in an academic records, legal records, or medical records setting is a plus
• Prior experience working with international or multicultural clientele is a plus

Required Skills

• Strong customer service orientation (“customers” can be patients, clients, students)
• Strong cross-cultural and interpersonal communication skills (speaking and writing)
• Exceptionally organized and detail oriented; able to manage multiple tasks efficiently
• Conversational Spanish fluency is a plus

Key Job Duties

• Ensure all mail is opened and all physical documents received are processed
• Accept documents dropped off and payments made at the walk-up window
• Scan all physical documents received at the Charlotte office
• Follow guidelines on secure storage and/or secure disposal of physical documents
• Communicate efficiently and professionally with customers and colleagues
• Identify, organize, and label credentials
• Confirm biodata on application
• Assist customers with questions about documents received and documents required
• Invoice customers as needed for additional services requested
• Understand doc requirements per country and service type; identify missing documents
• Authenticate credentials received in office
• Print physical copies of evaluation reports and translations for on-time delivery
• Retrieve necessary supporting documents from physical files in office to return to customers
• Prepare IEE products and supporting documents for mailing/shipping
• Provide customers with mailing/shipping tracking information

Additional Information

Employment Type: Full-time

Salary Range:$20-$23.00 hourly, depending on experience

Location:On-site Charlotte (Mint Hill), NC

Schedule:M-F 8:00am-5:00pm or 9:00am-6:00pm

Benefits

Health/Dental/Vision/Life insurance, Maternity/Paternity Leave, 401k Matching, 3 weeks PTO + 8 holidays, Chaplain Services