Store Manager - Charlotte

Company Description

Onward Reserve, founded in 2012 by TJ Callaway, is a lifestyle brand inspired by the appreciation of life’s authentic moments and a commitment to quality. Combining hospitality with unique apparel and gifts, the company creates an exclusive retail experience both in its brick-and-mortar stores and online.

Their product offerings encompass original artwork on t-shirts, tailored sportswear, coats, ties, and luxury gifts. Onward Reserve is dedicated to providing customers with exceptional service and curated, high-quality products.

Overview

The Store Manager – Charlotte position is to lead a team and mange store operations for our Park Road Shopping Center location in Charlotte, NC. This role will grow our community brand presence. The store manager will ensure we attract and hire people who contribute to our company’s growth and development and represent the Onward Reserve lifestyle.

They will partner directly with the office and warehouse teams daily as well as store managers at our other Onward Reserve locations. This position is full-time with flexible hours, including some holidays and weekends.

Key Responsibilities

• Motivates and inspires associates to find new and creative ways to drive profitable sales and overall team performance.
• Demonstrates first in class customer service to lead team by example and build customer relations and retention.
• Plan in store events and be an ambassador of Onward Reserve.
• Delivers a dynamic, positive, and omni-channel sales floor experience that builds brand loyalty, customer engagement, and drives sales.
• Focuses on building client relationships and community engagement to build repeat customers and gain new customer acquisition.
• Takes ownership of maintaining & refreshing merchandising presentations to drive product sell-through and feature new products as well as products with large inventory commitments.
• Recruits and develops a high performing team that holds themselves accountable through motivating, transparent and candid communication.
• Partners with the store operations team to share insights with other managers and inform the office teams of product and customer feedback to continually drive improvements to the overall customer experience.
• Creates an environment of inclusivity and fun to maintain team morale and retain our top talent.
• Encourages store associates to provide feedback, share merchandising ideas, and brainstorm new outreach efforts to engage in building the local business for the store as a collective team effort.
• Regularly educates team on new products, company directives and goals.
• Perform other related duties and assignments as required.

Qualifications

• Bachelor’s degree in a business-related field preferred
• 3+ Years Retail Supervisor experience in similar volume (or equivalent)
• Holidays, nights, and weekend availability to support the needs of the business
• Strong proficiency with Microsoft Office & strong working knowledge of POS
• Proven track record of hiring, training & managing a team
• Must demonstrate superior communication skills

Compensation & Benefits

We offer a competitive salary that is commensurate with experience, along with a strong list of company benefits. If you think you would be a great fit for this role, please let us know by introducing yourself to careers@onwardreserve.com & andrew@onwardreserve.com, where we will be happy to provide you with more information.