Administrative Assistant - Full time, daytime

For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Charlotte Radiology serves NC/SC area healthcare providers and patients through advanced imaging technology, 40+ convenient locations, and 500+ team members – 90% of whom directly touch patient care.

Our mission and vision are to be recognized as the premier radiology expert, where people come first - solidified through collaborate teamwork and quality-driven, customer focused services.

Charlotte Radiology values each individuals’ unique perspectives. Here, you will be a valued member of a larger diverse and inclusive team of experts all invested in one common goal – delivering exceptional care to our patients.

Location: 700 E. Morehead St, Charlotte, NC, 28202

Hours: Monday to Friday daytime hours

Job Summary

Administrative Assistant provides comprehensive administrative and operational support to assigned departments. The position performs a variety of administrative, coordination, and customer service functions that contribute to the efficient operation of the organization.

Responsibilities include scheduling, correspondence, document management, data entry, record maintenance, new hire system access, coordination with external JV partners for system access and general office support. The Administrative Assistant serves as a resource to internal and external stakeholders while maintaining confidentiality and delivering excellent customer service.

Essential Duties/Responsibilities

(65%) Administrative Applications Support

• Primary liaison between Joint Venture (JV) partners and Charlotte Radiology for system access
• Responsible for all new hire and termination account set up in external JV partners system/portals
• Maintain logs on access and ensure these are kept up to date
• Handles trouble shooting of all clinical application access issues
• Manages all new hire badge orders, tracking and delivery
• Responsible for delivery of internal/external system log-in credentials to training team in coordination with orientation preparations
• Coordinates all communication regarding JV IT access process changes that affect Charlotte Radiology employees to Leadership, HR, other applicable departments
• Support other special projects and ad-hoc reporting

(25%) Administrative Operational Support

• Responsible for reviewing and maintaining expense reimbursement reports and ensure expense coding is correct; inclusive of CME allotment tracking (days & money)
• Communicate between providers if corrections are needed
• Order dosimetry badges for new hires, including fetal badges for teammates who have declared pregnancy
• Coordinate quarterly distribution of radiation badges to all staff
• Coordinates operational duties related to New Hire training materials and conference room reservations
• Coordinates clinical application access during new hire orientation

(10%) Performs other duties as assigned

Qualifications

• 1+ years of clinical systems (healthcare) or administrative/operational experience required
• Excellent computer skills
• Ability to multi-task
• Attention to detail
• EPIC EMR experience preferred
• Associate’s degree in relevant field required; Business, Administration, or Computer Systems preferred
• Knowledge and adherence to HIPAA and safety guidelines
• Skill in organizing and prioritizing work and following assignments through to completion
• Skill in written and verbal communication
• Ability to always maintain confidentiality and discretion
• Ability to work independently and in a team environment
• Ability to effectively handle details with accuracy
• Ability to effectively use strong analytical and problem-solving skills
• Ability to remain calm in difficult situations

Physical Requirements

• Requires the use of office equipment, such as computers, fax machines, telephones and copiers
• Requires computer related activities for extended periods of time
• Requires the ability to see, hear, speak, write and key

Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.

Charlotte Radiology is an equal opportunity, at-will employer, and administers all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.