Facility Maintenance Service Manager

SERVCON is hiring experienced Project Coordinators / Service Managers to manage

nationwide commercial facility maintenance projects from ticket intake through contractor

coordination, client communication, job completion, documentation, and invoicing. This is a

fast-paced, desk-based project management role for someone who can own high-volume,

multiple jobs, communicate clearly, protect margin, and drive work to completion.

What you own

● Independent Project Lifecycle Oversight: Manage the full scope of assigned

commercial facility projects from initial ticket vetting and scope validation to contractor

coordination and final project delivery.

● 360° Stakeholder Communication: Lead continuous, proactive communication across

service contractors, internal Key Account Managers (KAMs), and high-level client

contacts to ensure seamless updates throughout the project lifecycle.

● Contractor Sourcing & Compliance: Strategically source and vet service contractors,

ensuring all external partners meet rigorous brand compliance, insurance, licensing, and

documentation standards.

● Safety & Brand Protection: Evaluate potential risks throughout the job lifecycle,

exercising immediate authority to address issues or halt projects to protect the customer,

contractors, and site environment from safety hazards.

● Project Mobilization & Quality Assurance: Review and authorize job approvals to

service contractors prior to the start of work, ensuring all safety, logistical, material, and

operational requirements perfectly align with customer expectations.

● Rigorous Project Documentation: Oversee the organization and integrity of digital

project archives, ensuring all critical assets—including site photos, purchase orders,

permits, and specifications—are meticulously tracked.

● Emergency On-Call Support: Actively participate in the company’s emergency on-call

services (EOCS) rotation to support our clients with critical, urgent needs during

evenings, weekends, and holidays.

What makes someone successful

● Strong critical thinking, problem-solving, and time management skills

● They can manage many moving parts without losing details.

● They communicate before being asked.

● They can push vendors without damaging relationships.

● dedicated focus on client satisfaction

● They understand urgency, documentation, margin, and client trust.

● exceptional organizational capabilities

● They are comfortable with ambiguity and can make sound judgment calls.

● Self-motivation with rigorous attention to detail

● They are tech-capable in Google Drive, Gmail, Sheets, Calendar, Chrome, and Google

Earth Pro

Experience Requirements & Qualifications

● Experience

○ 2+ years of experience coordinating work orders, facility maintenance,

construction projects, service contractors, vendors, or multi-site property work

○ Experience managing multiple open jobs, timelines, customer updates, vendor

follow-up, documentation, and issue escalation.

○ Comfort negotiating pricing, reviewing quotes, tracking job costs, and protecting

margin.

○ Experience working with SLAs, customer portals, service tickets, purchase

orders, NTEs, or similar operational controls preferred

○ Experienced in managing through vendor friction, documentation discipline,

high-volume workloads, and Emergency Service rotation

Compensation

$48,000.00 - $52,000.00 Base salary with on Target earning of $75,000-$80,000.

Bi-weekly performance incentives tied to service execution, KPI management, communication, documentation, and financial performance.

Pay: $48,000.00 - $52,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person