Warehouse Supervisor (Charlotte, NC)

Warehouse Supervisor

Company Overview

Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes.

Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.

Job Summary

The Warehouse Supervisor oversees and manages all local operations for the assigned office location, including the efficient handling of inventory, management of warehouse/technician staff, and coordination of deliveries to ensure patient needs are met promptly.

Essential Functions

• Provide guidance with all direct reports, including delivery and warehouse technicians within the local office.
• Prioritize our patients and ensure that deliveries assigned to your local office are completed in accordance with our expected delivery timelines.
• Double-check delivery routes for accuracy and ensure all delivery technicians are equipped for their upcoming routes. Provide guidance on any questions that may arise before, during, or after deliveries.
• Train staff on how to properly conduct delivery paperwork and work with outside departments to correct any errors.
• Act as a liaison between our scheduling department and your team of technicians to ensure team cohesion.
• Audit and report inventory to the purchasing team while making recommendations on which items to restock through the use of order/purchasing SOP.
• Oversee the inventory reconciliation process for the local office.
• Oversee the loading, unloading, movement, or storage of all equipment and items within the warehouse and office space.
• Scan all new inventory into the inventory management system on the day of delivery. Provide packing slips to the accounting department.
• Maintain warehouse processes and equipment workflows, including the red, yellow, and green section.
• Conduct or help facilitate the completion of any warehouse day-end checklists.
• Follow the recruiting and hiring process and collaborate with the talent acquisition team for all open positions that report up through this role.
• Ensure adherence to all training processes.
• Facilitate effective communication and collaboration between the operations and sales teams and maintain open lines of communication throughout all other departments of the organization.
• Follow the Fleet Management Standard Operating Procedures (SOP). Collaborate with the Supply Chain Team/Fleet Management Department to ensure all vehicles are compliant with local laws and are in working and safe condition.
• Utilize Zubie or other provided GPS tools to manage and audit technicians' vehicle consumption.
• Conduct weekly vehicle inspections on the designated day.
• Ensure that each vehicle has the necessary minimum stock of personal protective equipment, safety kits, and tools.
• Implement safe conditions and preventive measures to minimize workplace hazards or injuries.
• Manage team schedules and timesheets, ensuring that timesheets are reviewed and approved in accordance with HR expectations.
• Act as the backup Delivery Technician during periods of high Ready-To-Schedule tasks, provide training for new technicians on delivery routes, and cover shifts when technicians are on PTO or have unexpected absences.
• Perform other duties assigned by management.

Qualifications and Requirements

• High School or equivalent required.
• Valid Driver’s License and acceptable driving record.

Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills to effectively interact with employees, customers, and referral sources.

Physical Requirements

• Ability to lift and carry items weighing up to 50 pounds regularly.
• Ability to stand, walk, and reach for extended periods throughout the workday.
• Capable of operating warehouse equipment, including forklifts and pallet jacks, after appropriate training.
• Ability to work in varying temperatures.
• Must possess good manual dexterity for operating machinery and performing various tasks.

Our Commitment To You

• Comprehensive Health Coverage
• Generous Paid Time Off
• Professional Development Opportunities
• Retirement Savings Plan
• Wellness Programs
• Inclusive and Diverse Workplace
• Volunteer Opportunities
• Employee Recognition Programs
• Service Awards
• Parental and Childbirth Leave

At Reliable Medical, we prioritize your well-being and growth, providing benefits that make your career journey both rewarding and fulfilling. Join us and experience the difference!

Reliable Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.