Part-Time Guest Service Agent

The Hilton Charlotte Uptown is an upscale full-service property featuring 400 state of the art guestrooms and 35,000 ft. of banquet space in the heart of Uptown Charlotte. At the Hilton Charlotte Uptown, team members enjoy a fun and caring environment where individual contributions are valued and celebrated every day. We are currently looking for a Guest Service Agent to join our team.

Guest Service team members are an integral part of delivering our Hilton guest service as they assist our guests in a variety of ways during their stay.

Guest Service Agents will assist guests with a warm welcome and ensure guest satisfaction during their stay. The Guest Service Agent completes guest arrival procedures, including guest check-in, room assignments, updating folio transactions in the Hilton PEP system and assisting guests with any other inquiries or needs that may arise.

This position requires shift availability for AM shift (7am-3pm) and PM shift (3pm until 11pm). Shifts are scheduled during weekdays and weekends.

• Required ability to use computers, Hilton PEP training is provided
• Excellent interpersonal & communication skills
• Ability to address guest needs and exceed guest expectations
• An energetic personality

Benefits at Hilton Charlotte Uptown

• Be part of a collaborative, service-focused team dedicated to creating exceptional guest experiences and gain valuable career experience
• Enjoy the GO Hilton Travel Discount program and enjoy discounts at thousands of Hilton properties worldwide.
• Save for the future with a 401(k) retirement plan and company match
• Enjoy the excitement of Uptown Charlotte, just steps from premier dining, entertainment, and sporting venues.
• Participate in team member appreciation events, wellness initiatives, and recognition programs.
• Enjoy complimentary meals during each shift and much more!

Hilton Charlotte Uptown is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to tracey.milcarek@hiltoncharlotteuptown.com or call 704-331-4311 to let us know the nature of your request.

Experience

Preferred

• Prior front office hotel experience preferred

Education

Preferred

• High School or better

Skills

Required

• Customer Service

Preferred

• Multi-Tasking
• Decision Making

Behaviors

Required

• Enthusiastic: Shows intense and eager enjoyment and interest

Preferred

• Team Player: Works well as a member of a group

Motivations

Preferred

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.