Food & Beverage Manager - Homewood Suites Charlotte Uptown 1st Ward - **New Hotel**

We are hiring a Food & Beverage Manager.

We are in search of a dynamic leader with expertise in Food & Beverage. This role will oversee all F&B efforts executed in the hotel including our Banquet Events.

Responsibilities

• Achieve marketing, sales, profitability, and quality service goals for the bar/restaurant & Banquets by executing marketing strategies, providing quality service to the customers and employing leadership and managerial skills effectively.
• Develop short term and long-term financial and operational plans for the restaurant, which support the overall objectives of Concord Hospitality.

. Oversee all food and beverage operations at the hotel including banquets and street corner bar

• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
• Assist Sales team with menu creation
• Implement and maintain sales/marketing programs
• Establish and maintain applicable preventative maintenance programs to protect the physical assets of the restaurant.
• Implement and maintain effective two-way communication systems which reach all employees.
• Develop new programs, which result in an increased level of customer satisfaction and operational excellence.
• Manage compliance with established company policies and procedures, along with local, state, and federal laws and regulations.
• Perform other related duties as required.
• Suggest and implement revenue generating programs that provide maximum price value to the guest.
• Teach, implement, and reward employees in utilizing their empowerment to meet or exceed customer expectations.
• Ensure staff demonstrates technical skills; conduct technical training on a regular basis.
• Update staff on regular basis on menu highlights.
• Monitor presentation of food product and review areas of concern with the Sous Chefs and Line Cooks.
• Ensure that the restaurant is clean and ready for customers at all times.
• Monitor service and teamwork on a regular basis and counsel associates on both aspects.
• Ensure that staff is utilizing up selling techniques while providing customer service.
• Accommodate group bookings by adhering to proper banquet techniques.
• Utilize leadership skills and motivation techniques in order to maximize associate productivity and satisfaction of direct reports.
• Conduct effective employee meetings and counseling sessions.
• Participate in weekly staff meetings.
• Interview, hire, orientate, and train qualified applicants .
• Keep immediate supervisors promptly and fully informed of all problems or unusual matters of significance.
• Make business decisions based on production reports, similar facts, own experience, and personal opinion.
• Ensure a safe and sanitary work environment for all associates and guests.
• Maintain and enforce all SOP and service standards.
• Completely direct the operational efforts and strategies of all restaurant outlets.
• Provide for an effective discipline orientation for new supervisors using use records, menus, and appropriate reference manuals.
• Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Concord Hospitality’s Handbook.
• Ensure forecast information is evaluated and utilized to make sound business decisions.
• Oversee development and execution of the marketing plan in each outlet.
• Continually develop innovative programs and incentives to maintain our competitive edge.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord! ”We support diversity and inclusion through our mission to be a “Great Place to Work for All."

PAY RANGE

$52,655-$65,819

Skills

Communication Systems, Corporate Policies, Customer Satisfaction, Customer Service Evaluation, Customer Support/Service, Disciplinary Action, Diversity, Federal Laws and Regulations, Financial Operations, Financial Planning, Food Presentation, Food and Beverage Industry, Forecasting, Incentive Programs, Leadership, Maintain Compliance, Marketing, Marketing Plan, Marketing Strategy, Menu Development, Operational Strategy, Operations Planning, Outbound Marketing, Policy Development, Preventative Maintenance, Price Quotes, Procedure Development, Procedure Implementation, Product Reviews, Productivity Management, Profit & Loss, Quality Metrics, Records Management, Restaurant, Safety/Work Safety, Sales, State Laws and Regulations, Team Player, Technical Training, Training/Teaching, Up-Selling

About the Company

HW Charlotte 1st Ward