Heating Air Conditioning Service Technician

Position Summary

We are a well-established company supporting the needs of local businesses with HVAC and Building Automation solutions. Our leadership team has been part of the local HVAC business since the 1980s and continues to support our community with the highest standard of service.

The Service Technician is responsible for completing HVAC preventative maintenance and repairs, and is tasked to troubleshoot, repair, maintain, and install commercial HVAC and related equipment. You will work in support of project-based contractual requirements in a timely and cost-effective manner.

Key Deliverables

• Able to respond to the workload of service calls in a professional manner
• Communicates effectively with customers, regardless of their level of technical knowledge; can explain the cause of a problem and the remedy, and if the issue hasn't been resolved, offers a clear explanation of the situation and recommended next steps
• Able to follow and utilize troubleshooting guides to identify problems in a short period of time

Position Responsibilities

• Consistently checks system operations and safety/limit controls before leaving job locations
• Ensures customer questions and concerns have been addressed before leaving the work site
• Uses proper tools and instruments while troubleshooting
• Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems
• Schedules arrival and departure with customers
• Communicates tactfully to offer suggestions if system problems are caused by the customer
• Demonstrates ability to determine priorities based on a call schedule, respond to inadvertent interruptions, carry proper tools and materials, and schedule vehicle maintenance
• Promptly and accurately completes all required paperwork
• Keeps supervisor and manager informed of new developments, changes, or customer complaints
• Completes service reports daily and obtains customer signature on all service reports
• Signs up for memberships and technical organizations to improve knowledge and skills
• Keeps technical knowledge current regarding equipment and concepts
• Searches out and reads applicable manuals
• Other duties as assigned