Customer Success Coordinator

About the Role

Saebo, Inc. is seeking a reliable and detail-oriented Customer Success Coordinator that will serve as a primary point of contact for assigned dealers and customers, ensuring a seamless experience throughout the order lifecycle. This role is responsible for processing orders, providing timely communication, coordinating with internal teams, and delivering exceptional customer service.

The ideal candidate is detail-oriented, organized, and committed to building strong customer relationships while supporting operational excellence.

Key Responsibilities

• Serve as the primary point of contact for assigned dealers and customers, providing exceptional customer service and timely support.
• Respond promptly and professionally to customer inquiries via email, phone, and other communication channels.
• Review purchase orders for accuracy, pricing, product availability, shipping requirements, and completeness prior to processing.
• Prepare quotations, pro forma invoices, freight quotes, and other sales documentation as requested.
• Process customer orders and coordinate fulfillment from order entry through shipment and delivery.
• Proactively communicate order status, estimated ship dates, backorders, and shipping updates to customers.
• Maintain accurate customer, order, and shipment records within company systems.
• Prepare and distribute order acknowledgements, shipping documentation, invoices, and other related paperwork.
• Partner with Sales, Operations, Warehouse, and Customer Service teams to ensure timely, accurate order fulfillment and an exceptional customer experience.
• Identify and resolve order discrepancies, pricing issues, shipment concerns, and customer requests by collaborating with internal departments and escalating issues when appropriate.
• Monitor customer accounts to ensure a positive experience, identify opportunities to improve service, and build long-term customer relationships.
• Support continuous improvement initiatives by identifying process enhancements that improve efficiency and customer satisfaction.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Previous experience in customer service, customer success, order management, sales support, or administrative support preferred.
• Strong written and verbal communication skills.
• Excellent organizational skills with exceptional attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficient in Microsoft Office Suite; experience with Salesforce or other CRM systems is preferred.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong problem-solving skills and a customer-first mindset.
• Experience with parcel and freight shipping platforms (UPS, Fedex, LTL/TL)
• Ability to lift up to 50 lbs, stand for extended periods and work in a warehouse environment

Why You’ll Love Working at Saebo

Join a mission-driven team dedicated to helping people through innovation and teamwork. Saebo offers a collaborative environment where your work directly contributes to improving lives every day.

Ability to Commute

• Charlotte, NC 28217 (Required)

Pay: $18.00 - $20.00 per hour

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s)

• Can you briefly explain (just a couple of sentences) what you find attractive about this role at Saebo?
• How many hours a week are you looking for?
• What is your current and/or desired compensation range?

Work Location: In person