Claim Specialist - WCCS Deployed

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience.

As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Responsibilities

Grow Your Skills, Grow Your Potential

State Farm is on the cutting edge with the use of technology to support claim employees in developing enhanced skillsets to support and protect our policyholders. Not Human or Digital. Human + Digital, working together. When you join our team, you can feel good knowing you are helping our customers recover from the unexpected.

This position is for a Weather and Catastrophe Claims Services (WCCS) Claim Specialist, primarily handling homeowners, commercial and large loss claims from natural disasters and/or weather-related events. WCCS Claim Specialists may also work Fire claims with assignments to Fire Proximity territories and/or In-Office operations as business demands.

You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable® service.

Where you’ll work

These are deployable positions with extensive travel throughout the U.S., with our Weather Catastrophe Claims Services team. Selected candidates must reside in one of the identified states. If you do not currently reside in one of these areas and are selected for the position, you must be willing to relocate at your own expense.

• Alabama
• Arkansas
• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Maryland
• Minnesota
• Mississippi
• Missouri
• Nebraska
• North Carolina
• Ohio
• Oklahoma
• Pennsylvania
• South Carolina
• Tennessee
• Virginia
• West Virginia

Deployable positions require extensive overnight travel throughout the U.S:

• Over a 12 month period days deployed averages 220-240 days. Length of deployment varies per business demands.
• A Catastrophe Day Off is provided weekly during a deployed assignment. A Provisional Weekend is available on defined intervals during deployments for a period of either 4 or 5 consecutive days off based on length of deployed assignment.
• May work outside domicile location for extended periods of time
• May be required to work additional hours, overtime hours, or non-standard hours
• Typically works varying shifts, nights, weekends, and holidays, based on business need
• May work in adverse weather conditions and challenging physical environments
• Deployments may be both onsite or virtual
• Requires extensive travel with minimal notice via commercial transportation and/or driving motor vehicles, including a transit van, to any office location where the Company does business or other location to conduct/attend training, conferences, meetings, and/or seminars
• Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm

Qualifications

Competitive Candidates demonstrate the following

• Excellent customer service and decision-making skills
• Physical agility to allow for: walking; bending, reaching, kneeling, squatting, stooping, frequent lifting, carrying, unfolding, and climbing a ladder; ability to utilizing appropriate equipment in accordance with safety guidelines to traverse roofs at various heights and pitches for inspection of both residential and commercial structures; ability to crawl in tight spaces to gather information needed during the adjustment of a claim.
• Ability to complete Rope and Harness Safety Training (RAST).
• You may be required to obtain a Property and Casualty Adjuster's License in every state that requires claim handlers to be licensed.
• A valid driver's license is required

Preferred

• Xactimate, XactContents
• Bachelor’s degree in a related field
• Relevant claims adjusting experience and/or construction background
• REAL ID

Additional Details

• Employees must successfully complete all required training, including applicable proficiency, licensing exam(s) and background checks required of various state(s).
• State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $59,059.65 - $82,000 annually
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!