Senior Customer Service Rep

Hire Dynamics is seeking Senior Customer Service Rep in a facility in South Charlotte!

Job Title: Senior Customer Service

Job Description

Managing the end-to-end sales order process while delivering exceptional customer service. This role serves as a key liaison between customers, sales, operations, logistics, and finance teams to ensure accurate and timely order fulfillment.

Tasks to Perform

Sales Order Processing

• Process customer sales orders accurately and efficiently in the ERP system.
• Review and validate customer purchase orders for pricing, product availability, delivery requirements, and contractual terms.
• Enter, modify, and maintain sales orders, quotations, returns, and credits.
• Monitor order status from entry through shipment and invoicing.
• Coordinate with production, warehouse, and logistics teams to ensure on-time order fulfillment.
• Resolve order discrepancies, backorders, shipping issues, and invoicing concerns.

Customer Service

• Serve as the primary point of contact for customer inquiries regarding orders, shipments, pricing, and product information.
• Build and maintain strong customer relationships through professional and responsive communication.
• Handle escalated customer issues and provide timely resolutions.
• Communicate order updates, delivery schedules, and potential delays proactively.

Cross-Functional Coordination

• Collaborate closely with Sales, Warehouse, Finance, and Purchasing departments.
• Support sales representatives with customer account management and order-related activities.
• Assist in coordinating special customer requirements and priority shipments.
• Ensure compliance with company policies, procedures, and customer agreements.

Process Improvement & Reporting

• Identify opportunities to improve order management and customer service processes.
• Generate and analyze reports related to order status, customer service metrics, and order accuracy.
• Assist in developing and documenting standard operating procedures.
• Train and mentor junior customer service staff as needed.

Compensation

• $30-40

Available Schedules

• Monday-Thursday 8am-5pm
• Friday 8am-12pm

#charlotte-ht

APPLY NOW!!!!

Qualifications

Education

• Associate's or Bachelor's degree in Business Administration, Supply Chain, Communications, or related field preferred.

Experience

• 5+ years of customer service and sales order processing experience.
• Experience working with ERP systems such as Sage or similar platforms.
• Experience in manufacturing or distribution environments preferred.

Skills and Competencies

• Strong knowledge of sales order management processes.
• Excellent customer service and communication skills.
• High level of accuracy and attention to detail.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.

Ability to work independently and collaboratively across departments

Perks

• Benefits: Medical/Dental/Vision
• Temp to Hire
• FREE Online Courses through Penn Foster

Skills

Analysis Skills, Billing, Business Administration, Communication Skills, Contract Requirements, Corporate Policies, Cross-Functional, Customer Escalations, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Distribution Services, Documentation, ERP (Enterprise Resource Planning), Finance, Logistics, Maintain Compliance, Mentoring, Metrics, Microsoft Excel, Microsoft Office, Multitasking, Online Courses, Order Delivery, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Problem Solving Skills, Process Improvement, Product Pricing, Purchase Orders, Purchasing/Procurement, Resolve Customer Issues, Sales, Sales Management, Sales Operations, Sales Support, Standard Operating Procedures (SOP), Standards Development, Supply Chain, Time Management, Warehousing

About the Company

ResourceMFG

ResourceMFG is your answer.

Founded by a manufacturing veteran who was frustrated by his experience with the traditional staffing services that didn't understand "his world," ResourceMFG is the first and, with more than 145 locations in 25 states and over 19,000 workers on assignment, the largest national staffing company to specialize in manufacturing.

We recruit and screen for more than 200 manufacturing-specific skills and have more than 30 proprietary screening tools.

Company Size

10,000 employees or more

Industry

Staffing/Employment Agencies

Founded

2001

Website

http://www.resourcemfg.com/