IT Helpdesk Specialist - Call Center

ITCON Services is looking for a bright, motivated IT Helpdesk specialist to join our team. The IT Helpdesk position will be a 100% hands-on role providing enterprise-level technical support for both company and project team endeavors. The IT Helpdesk Specialist will provide highly technical expertise in enterprise systems and cloud systems, ensuring efficient resolution of IT issues across multiple platforms.

They will be responsible for providing comprehensive help desk support on IT Hardware and Software Systems and Applications, while accurately recording and tracking all support requests. The Helpdesk Specialist will need to have strong problem-solving skills and the ability to communicate technical solutions to users at all levels.

The ideal candidate will be able to work in a diverse environment and be able to multitask many work streams at once. This associate will mentor junior staff and have been able to take 100% ownership of tasks assigned.

At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, commuter benefits, work-life balance, and the opportunity to work alongside an amazing and growing team.

This position is on-site in our Nashville, TN office.

Required Skills And Qualifications

• Bachelor's degree and five (5) years of relevant work experience
• Must be able to obtain a Public Trust clearance
• Must be a US Citizen or Green Card holder
• Minimum 5 years of experience as an Enterprise Services Desk Specialist
• Technical expertise in enterprise systems and cloud systems
• Extensive experience with Microsoft 365 platform support and troubleshooting
• Experience with AWS and Google cloud platforms
• Proficiency in providing help desk support on IT Hardware and Software Systems
• Experience with various enterprise applications and software solutions
• Ability to accurately record and track calls using help desk software
• Strong problem-solving and troubleshooting skills
• Excellent communication skills for technical support interactions
• Experience with ticket management and tracking systems
• Knowledge of ITIL best practices for service desk operations
• Ability to escalate complex issues appropriately
• Experience in Agile/Scrum methodology and tools (such as Version One, Rally, or JIRA)

Desired Skills and Qualifications

• Cloud certified (Microsoft Azure, AWS, Google Cloud, or similar)
• ITIL certification
• Experience with remote support tools and technologies