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Dah Sing Bank Ltd
Lead the Centralized Branch Operations Team to reduce branch workload by transferring process from branches to the centralized team.
Improve efficiency, strengthen controls, and ensure compliance with policies and regulations.
Support branches directly to enhance customer experience, enabling branch staff to focus more on customer service and relationship deepening.
Drive continuous improvement and innovation to increase overall branch performance.
Centralize and optimize branch process to improve efficiency and reduce branch workload.
Assist branch with service requests and complex customer issues.
Provide timely support to enhance customer experience.
Ensure compliance with internal policies and external regulations.
Strengthen control effectiveness in centralized process.
Work with stakeholders and IT to support automation initiatives.
Encourage innovation to improve service quality.
Supervise and develop the centralized branch operations team.
Promote professionalism and accountability.
Compile data on efficiency, control, and service quality.
Provide insights to refine operations and customer engagement.
Handle and complete ad hoc assignments as and when required.
To meet the challenge, you should have the following qualifications and attributes:
University degree with at least 7 years' or secondary education with at least 10 years' retail banking operations experience
Strong knowledge in retail banking regulations, branch operations, products and services
Solid and wealth experience in driving process improvement initiatives and leading centralized processing team
Self-motivation with excellent interpersonal, communication and presentation skills
Fluent in spoken and written English and Chinese, preferably including Putonghua
PC Literate with good knowledge of Microsoft Office and Chinese word processing
Automation, Banking Operations, Banking Regulations, Banking Services, Centralized Operations/Management, Chinese Language, Communication Skills, Computer Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Data Collection, Data Management, English Language, Interpersonal Skills, Maintain Compliance, Maintenance Services, Microsoft Office, Performance Management, Presentation/Verbal Skills, Process Improvement, Quality Control, Quality Management, Regulations, Regulatory Compliance, Retail Banking, Retail Operations, Team Lead/Manager, Technical Support, Time Management, Word Processing
Dah Sing Bank Ltd
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