Pharmacy Operations Senior Representative

Pharmacy Technician (Medicare Stars Program)

Pay Rate: $22.31/hour

Location: Fully remote, but candidates must reside in IL, TX, TN, NM, OK or MT and must live within 250 miles of a client office

Schedule: 8:00am – 5:00pm CST Monday thru Friday. No weekends, holidays.

Target Start Date: ASAP, pending completion of new hire onboarding

Duration: 5 months (opportunity for extension or conversion to FTE, depending on performance, attendance, and business needs).

Benefits

Health, Dental, Vision

What will you be doing?

The Pharmacy Technician in the Stars Pharmacy Call Center will work within the Part D Medication Adherence area of the Stars department. This call center role performs telephonic outreach to Client Medicare members, pharmacies, and providers for the purpose of addressing prescription medication adherence.

You will be responsible for assisting members with obtaining prescribed medications, determine barriers to medication adherence, and working to overcome those barriers by working with the clinical pharmacy team, physicians, and resources within the Medicare Health Plan.

Primary Responsibilities include but are not limited to

• Telephonic outreach to members, pharmacies, and providers.
• Will work in a call queue where productivity and quality are monitored.
• Meet service level goals (i.e., call quality, daily/weekly call performance expectations, etc.).
• Maintain member privacy by strictly adhering to HIPAA regulations.
• Answer complex telephonic questions from members while ensuring a high level of customer service and maximizing productivity with minimum downtime.
• Handles member correspondence, complaints, and inquiries.
• Will keep track of issues and timelines, research and resolve complex issues, and compile required documentation for daily activities.
• Must maintain a professional, member-centric demeanor at all times.

What's in it for you?

• An ability to make a positive impact in the lives of our members.
• Great team environment. We have fun and get our work done too!
• Professional and personal development opportunities.
• A working environment that embraces diversity.

Qualifications

What do you need for this position?

• Pharmacy Technician license, current.
• Minimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting required.
• Experience in, and a passion for, delivering excellent customer service.
• Strong computer skills (will be simultaneously talking on the phone, toggling between multiple open Internet windows, software programs, Word and Excel).
• Self-motivator with strong organizational skills, attention to detail, and exceptional time management skills.
• Superb active listening skills, ability to work in a dynamic, fast-paced team environment.
• Effective written and oral communication skills.

What would be nice to have?

• Experience working in a call center.
• 2+ years of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting.
• Certified Pharmacy Technician (CPhT), national certification from PTCB or NHA.
• Upon acceptance of the offer, you will be required to submit to a background check, including employment and education verifications and urinalysis drug screening.*

#TMCS

Remote

Skills

Background Investigation, Call Centers, Certified Pharmacy Technician (CPhT), Communication Skills, Compensation and Benefits, Computer Skills, Customer Support/Service, Detail Oriented, Diversity, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, Internet Application, Medicare, Medications, Microsoft Excel, Microsoft Word, Onboarding, Organizational Skills, Pharmacy, Prescription Drugs, Presentation/Verbal Skills, Productivity Management, Quality Monitoring, Regulations, Retail, Telephone Skills, Time Management, Writing Skills

About the Company

Tailored Management

CONNECTING TOP TALENT WITH TOP-TIER OPPORTUNITIES

Tailored Management is a global staffing firm that specializes in partnering with large organizations that run their contingent labor program in a VMS/MSP environment. We have the unique capacity to support programs across all scopes and geographic locations from a single headquarters, successfully elevating program performance across the board and minimizing costs, miscommunication and delivery times.

But what do we really do? We bring together the best talent with the greatest opportunities.

Company Size

1,000 to 1,499 employees

Industry

Staffing/Employment Agencies

Founded

1968

Website

https://www.tailoredmanagement.com/