Service Sales Representative

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service.

With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.

Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance.

Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Service Sales Representative

U.S. Contract Sales | Flow Cytometry

Role Summary

The Service Sales Representative is responsible for managing and growing service contract revenue within an assigned territory. This role serves as the primary account manager for service agreements tied to flow cytometry instrumentation, driving new contract acquisition, renewals, and incremental service opportunities.

The position reports to the Senior Manager, U.S. Contract Sales and partners closely with Field Service, Commercial Sales, and cross‑functional teams.

Key Responsibilities

• Achieve or exceed assigned sales targets through disciplined territory execution, pipeline management, and accurate forecasting.
• Develop and execute a territory and account plan to grow contract attachment, renewals, and service revenue within the assigned geography.
• Actively engage customers through outbound phone calls, email, and virtual or in‑person meetings across relevant organizational levels.
• Build deep knowledge of service offerings, including service contracts, support plans, time and materials services, training, and compliance solutions to uncover new revenue opportunities.
• Manage contract opportunities through the full sales cycle, from qualification through negotiation and close.
• Maintain accurate and timely opportunity, pipeline, and forecast data in CRM.
• Leverage available data and insights to prioritize opportunities and focus efforts on the highest ROI activities.
• Understand and communicate competitive dynamics, customer needs, and market trends within assigned accounts.
• Collaborate effectively with Field Service, Commercial Sales, Marketing, and internal partners to support account strategies and customer satisfaction.
• Support marketing and sales initiatives as assigned and complete required reporting and administrative tasks in a timely manner.

Minimum Qualifications

• Bachelor's degree required.
• Prior sales experience required; preference for experience in service contract sales, account management, or aftermarket selling.
• Demonstrated ability to meet or exceed sales goals through proactive opportunity development and disciplined execution.
• Strong communication, negotiation, and relationship‑building skills, including comfort with phone‑based selling.
• Excellent organizational skills with a high level of personal accountability.
• Ability to work independently in a remote environment while maintaining strong team connectivity.
• Proficiency in standard business tools (CRM systems, Microsoft Office or similar).
• Willingness to travel approximately 25% for customer meetings, sales events, and internal meetings.

Preferred Qualifications

• Experience selling service contracts, renewals, or recurring revenue solutions.
• Familiarity with life sciences, diagnostics, biomedical instrumentation, or field service environments.
• Strong competitive mindset with a demonstrated ability to win business from competitors.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.

Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture.

We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under "Our Commitment to You". Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility.

There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.

Salary: $ 79,600.00 - 131,300.00 USD Annual plus incentives.

Candidates whose job duties will be physically performed within unincorporated Los Angeles County limits: All qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. BD abides by any and all laws or regulations that impose restrictions or prohibitions for hiring applicants with criminal histories for posted positions.

At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:

Health and Well-being Benefits

• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short-term disability coverage
• Long-term disability insurance
• Long-term care with life insurance

Other Well-being Resources

• Anxiety management program
• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

Retirement and Financial Well-being

• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance

Life Balance Programs

• Paid time off (PTO), including all required State leaves
• Educational assistance/tuition reimbursement
• MetLife Legal Plan
• Group auto and home insurance
• Pet insurance
• Commuter benefits
• Discounts on products and services
• Academic Achievement Scholarship
• Service Recognition Awards
• Employer matching donation
• Workplace accommodations

Other Life Balance Programs

• Adoption assistance
• Backup day care and eldercare
• Support for neurodivergent adults, children, and caregivers
• Caregiving assistance for elderly and special needs individuals
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Support for fertility, birthing, postpartum, and age-related hormonal changes

Leave Programs

• Bereavement leaves
• Military leave
• Personal leave
• Family and Medical Leave (FML)
• Jury and Witness Duty Leave

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer.

We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA CA - Milpitas 155

Additional Locations

Work Shift

Skills

Accidental Death and Dismemberment (AD&D), Administrative Skills, Analysis Skills, Biology, Biomedicine, Chemistry, Communication Skills, Compensation and Benefits, Contract Management, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Diabetes, Diagnostics Solutions/Software, Disability Accommodations, Disability Insurance, Disease, Establish Priorities, Exceeded Sales Goal, Flexible Spending Accounts, Food Safety, Forecasting, Geography, Health Plan, Healthcare, Hospital, Infection Control, Informatics, Inside Sales, Instrumentation, Insurance, Laboratory, Legal, Life Insurance, Long-Term Care, Manufacturing, Market Trend Analysis, Marketing, Medical Products, Microsoft Office, Negotiation Skills, On Site Support, Organizational Skills, Partner Sales, Physics, Problem Solving Skills, Psychiatry and Mental Health, Return on Investment (ROI), Revenue Growth, Sales, Sales Cycle, Sales Management, Sales Pipeline, Sales Strategy, Sales Support, Technical/Engineering Design, Telesales, Time Management, Water Quality Testing, Weight Management, Willing to Travel

About the Company

Becton Dickinson and Co