Relationship Manager

Mercury is building a whole stack of financial tools for startups. We work hard to create dashboards with thought and simplicity. You can check out our demo dashboard at www.demo.mercury.com. Underneath all of our products is a massive web of partners that users don’t see, requiring significant product, regulatory, and operational investment.

That’s where the Product Partnerships team comes in. The Product Partnerships team maintains Mercury’s external relationships and streamlines our collective workflows to keep customers, partners, and Mercury employees happy. As Senior Product Partnerships Manager for Lending, you’ll own and evolve Mercury’s portfolio of strategic partners that underpin our lending infrastructure and our path toward becoming a bank.

This includes relationships with lending management system providers, infrastructure partners and ecosystem partners that support our underwriting model. As we become a bank, our lending products will become more complex. You’ll be on the forefront of supporting the development of those products.

This is a highly cross-functional role that sits at the intersection of product, engineering, compliance, legal, operations, and executive leadership. You’ll serve as the primary point of contact for these partners while internally championing their capabilities, constraints, and requirements. You’ll be responsible for translating complex technical partner considerations into clear internal work-streams.

Beyond managing existing partnerships, you’ll play a critical role in identifying, evaluating, and onboarding new partners that support Mercury’s long-term banking strategy. This includes market mapping, due diligence, contract negotiation, and ongoing relationship management.

You’ll bring a thoughtful mix of product curiosity, operational depth, and relationship skills to help Mercury build durable, compliant, and scalable banking infrastructure. Secure, reliable, thoughtful, and (perhaps) magical is how a user should describe banking on Mercury. Your job is to ensure that our lending management partners can live up to this standard as we scale.

Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What You Will Do

• Manage a portfolio of strategic lending partnerships critical to Mercury’s banking infrastructure Be the driving force behind building and maintaining Mercury’s lending partner ecosystem in support of our charter ambitions Serve as the internal expert on lending management systems Work closely with Legal, Compliance, Risk, Product, Engineering, and Finance to negotiate contracts, manage partner performance, and support regulatory readiness Lead new partner selection, due diligence, and onboarding for lending partnerships Translate partner requirements, constraints, and regulatory considerations into actionable internal plans and timelines Unblock internal teams wherever possible and advocate for Mercury’s roadmap while balancing regulatory and partner expectations Clearly communicate Mercury’s compliance posture, regulatory obligations, and technical architecture to external partners What

You Should Have

• 6+ years of relevant banking/payment operations experience and 4+ years of strategic partnerships experience or B2B/payment product experience Experience managing or working closely with lending management system providers Be a strong partnership leader who enjoys owning complex, high-stakes relationships Be an excellent communicator and highly organized project manager, comfortable operating across many stakeholders Consistently exercise empathy, especially in highly regulated and constrained environments Have a strong product sense and interest in how financial infrastructure enables customer outcomes Be an effective negotiator with experience navigating complex commercial and regulatory discussions Be technically inclined or comfortable interfacing with engineering and compliance teams on complex systems Stay calm and focused while working on multiple critical initiatives in parallel Exercise creativity while operating within regulatory and operational constraints Think of customers first, always approaching problems from the customer perspective Be able to simplify complex systems and regulatory requirements into clear, documented processes The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
• Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.
• New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
• Our target new hire base salary ranges for this role are the following: US employees in New York City, Seattle, Los Angeles or San Francisco: $180,900 - $226,100 US employees outside of New York City, Seattle, Los Angeles or San Francisco: $162,800 - $203,500 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer.
• All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.
• We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.
• If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #J-18808-Ljbffr