Automotive Fixed Operations Director

Job Openings

• Five Openings in SW & Eastern Washington, Oregon & Montana
• Fixed Operations Director Tier One Import Dealership with Trucks / SUV's
• Fixed Operations Director / Service Manager Volume Domestic Dealership
• Service Manager Import Dealership
• Service Manager Import Dealership
• Service Manager Luxury Dealership.

Compensation Based on Experience Level

Featured Job: Washington Tier One Import with Leading Trucks & SUV's

Are you a high-energy leader who thrives in a fast-paced environment? We are seeking a Service Manager to lead our service department to the next level. You won’t just be managing repair orders; you will be the "heartbeat" of the dealership—driving profitability, mentoring a team of elite technicians and advisors, and ensuring every customer leaves with a 5-star experience.

Key Responsibilities

• Operational Excellence: Oversee daily shop operations, ensuring a smooth workflow between the service drive and the bays to maximize technician productivity.
• Team Leadership: Recruit, train, and mentor service advisors and technicians. You are responsible for building a culture of accountability and continuous improvement.
• Financial Management: Monitor and control departmental KPIs, including Effective Labor Rate (ELR), Hours per Repair Order (H/RO), and shop supplies expense.
• CSI Mastery: Actively manage customer relations. You will be the point of escalation for concerns, turning "tough" situations into long-term brand loyalty.
• Compliance & Safety: Ensure the shop meets all manufacturer warranty requirements and adheres to OSHA and environmental regulations.

Qualifications

• Experience: 3–5+ years of experience in automotive service management (Dealership experience preferred).
• Tech-Savvy: Proficiency with DMS (e.g., CDK, Reynolds & Reynolds) and digital inspection tools.
• Leadership: Proven track record of hitting performance targets while maintaining high employee retention.
• Communication: Exceptional verbal and written skills; ability to explain complex repairs to non-technical customers.
• Credentials: Valid Driver’s License and clean driving record are mandatory. ASE or manufacturer certifications are a major plus.

Benefits

• Competitive base salary with aggressive performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company matching.
• Paid Time Off (PTO) and professional development/certification reimbursement.
• Employee discounts on vehicle purchases and service.

Compensation Based on Experience Level

Job Type: Full-time

Pay: Up to $240,000.00 per year

Benefits

• Health insurance

Experience

• automotive service manager: 1 year (Preferred)

Work Location: In person