IT Support Specialist I (Tier 1)

We are seeking a Tier 1 IT Support Specialist to provide frontline technical support to internal users. This role is ideal for someone early in their IT career who is customer-focused, detail-oriented, and eager to grow their technical skill set in a hands-on, in-office environment.

Key Responsibilities

• Serve as first point of contact for IT support requests via helpdesk tickets
• Troubleshoot basic hardware, software, and connectivity issues
• Perform password resets and assist with authentication issues
• Support email, productivity software, and common business applications
• Assist with onboarding and offboarding tasks (account setup, equipment prep)
• Image, configure, deploy, and support laptops, desktops, and peripherals
• Provide remote and desk-side support to end users
• Support conferencing rooms, webcams, headsets, and related equipment
• Escalate complex issues to Tier 2 / senior IT staff as needed
• Document known issues and solutions in step-by-step knowledge base articles
• Follow established IT processes and security best practices

Required Skills & Experience

• Familiarity with iPhones and ability to perform basic troubleshooting and user support
• Good customer service and communication skills
• Basic understanding of Windows OS, user accounts, and common office software
• Ability to follow procedures, document work, and manage multiple tickets
• Comfortable working independently and as part of a team
• Willingness to learn new systems and technologies

Nice to Have

• Prior experience in a Helpdesk, Desktop Support, or IT Support role (or equivalent internship / training)
• Familiarity with Active Directory user management
• Experience with remote support tools
• Basic knowledge of endpoint management or imaging tools
• IT-related certifications (A+, Network+, etc.)

Work Environment

• Full-time, in-office position
• Monday–Friday schedule
• No remote work

Compensation & Benefits

• Salary: $55,000 - $60,000 per year (based on experience and qualifications)
• Health, Life, and Dental Insurance
• 401(k) Retirement Plan
• Cell Phone Compensation

Applications must be submitted via email to Support@Reaganusa.com. Subject line must read: IT Support Specialist. Unsolicited phone calls or in-person visits will disqualify applicants.

An Equal Opportunity Employer

We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.