F&B Manager

Position Summary

The Food and Beverage Manager supports both Lucky H and The Coffee Shop in all aspects of daily operations in fast-paced, high-volume Food & Beverage Department. This role is hands-on and highly visible, requiring a leader who thrives under pressure, delivers exceptional guest experiences, and develops a strong team.

Key Responsibilities

Operations Management

• Oversee daily opening and closing procedures, ensuring the coffee shop is always guest-ready
• Passion for training and developing front of house team members
• Monitor workflow, speed of service, and quality standards during peak volume periods
• Manage cash handling, POS systems, daily sales reporting, and end-of-day reconciliation
• Ensure compliance with all health, safety, and food handling regulations
• Maintain equipment, coordinate repairs, and manage vendor relationships

Team Leadership

• Assist in recruiting, onboarding, training, and scheduling of staff
• Coach hosts and waitstaff on GALA service standards, product knowledge, and efficiency
• Conduct performance check-ins and contribute to employee reviews
• Foster a positive, inclusive, and high-energy team culture
• Manage conflict resolution, have crucial conversations, and corrective actions as needed
• Lead by example and uphold company standards

Guest Experience

• Lead by example on the floor, modeling exceptional hospitality standards
• Handle guest complaints and service recovery with professionalism and urgency
• Ensure consistency in product quality, presentation, and delivery times

Inventory & Cost Control

• Assist with ordering, receiving, and managing food, beverage, and supply inventory
• Monitor waste, track par levels, and support labor and COGS targets
• Help prepare weekly/monthly operational reports for Restaurant Manager to review

Qualifications

• 3–5 years of experience in food & beverage management, preferably in a high-volume café, coffee shop, or quick-service concept
• Proven ability to lead and motivate a team in a fast-paced environment
• Strong knowledge of Service standards, guest satisfaction and employee retention
• Proficiency with POS systems and scheduling software (e.g., 7shifts,)
• Serv-Safe Manager Certification (required or willingness to obtain)
• Excellent communication, (written and verbal) problem-solving, and organizational skills
• Flexible availability including early mornings, evenings, weekends, and holidays
• Ability to stand and walk for extended periods and lift up to 30–50 pounds as required.
• Strong written and verbal communication skills, including professional email correspondence, report writing, and effective communication with managers and team members
• Possesses strong business acumen to understand business flow, execution and obtain profitability

Compensation & Benefits

• Competitive salary based on experience
• Health benefits, vacation, holiday pay and sick hours, discounted employee meals
• Clear path to Restaurant Manager for high performers

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.